When should a technician wear an anti-static wrist strap?

When working on a computer's internal components

When replacing a power supply in a desktop

A customer is angry because a technician's fix did not resolve their issue. The customer raises their voice and says, 'You people never fix anything!' Which of the following is the BEST response from the technician?

'I'll have to escalate this to my supervisor since I can't help you.'

'I understand you're frustrated. Let me review what we've done so far and see what else we can try.'

'Please calm down. Getting angry won't help us solve the problem.'

'I'm sorry, but I did everything I could. Maybe you need a new computer.'

Why is it important for technicians to follow established safety protocols even when performing routine tasks?

To ensure the task is completed quickly

To comply with customer service standards

To avoid damaging the equipment

To reduce the risk of accidents and injuries

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 8)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 36–38

36foundation · easy
When should a technician wear an anti-static wrist strap?
Select an answer first
37application · medium
A customer is angry because a technician's fix did not resolve their issue. The customer raises their voice and says, 'You people never fix anything!' Which of the following is the BEST response from the technician?
Select an answer first
38foundation · easy
Why is it important for technicians to follow established safety protocols even when performing routine tasks?
Select an answer first

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