A technician is on a support call with a frustrated user who is describing a recurring printer issue. The user says, 'It always jams when I print double-sided.' The technician has not yet seen the error. Which of the following responses BEST demonstrates effective communication and active listening?

'Have you tried turning the printer off and on again?'

'I understand you're frustrated. Can you tell me what error message appears on the screen?'

'I'll need to see the printer myself. Can you put in a ticket?'

'Let me just send a new driver to your computer; that usually fixes jams.'

Two technicians are arguing over who is responsible for updating the antivirus definitions on a shared lab computer. The argument is becoming heated and other staff are uncomfortable. Which of the following is the BEST way for the team lead to resolve the conflict?

Assign the task to the technician with the least seniority.

Create a rotating schedule for the task without discussing it with the technicians.

Listen to each technician's perspective separately, then assign the task based on the schedule.

Tell both technicians to stop arguing and figure it out themselves.

What is the correct safety measure to take when lifting a heavy piece of equipment such as a UPS or large printer?

Hold the equipment away from your body for better balance

Bend at the waist and lift with your back

Lift with your legs while keeping your back straight

Twist your torso while carrying the equipment to avoid obstacles

What is the most effective way to communicate a technical problem to a non-technical user?

Avoid giving details to prevent confusion

Use technical jargon to demonstrate expertise

Explain the issue in simple, non-technical terms

A technician is the first to arrive at the scene of a coworker who has collapsed. The coworker is unconscious but breathing. Which of the following is the MOST appropriate action?

Begin CPR immediately, as the coworker is unconscious.

Call emergency services and stay with the coworker until help arrives.

Move the coworker to a more comfortable position.

Give the coworker water to help them regain consciousness.

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 6)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 26–30

26application · medium
A technician is on a support call with a frustrated user who is describing a recurring printer issue. The user says, 'It always jams when I print double-sided.' The technician has not yet seen the error. Which of the following responses BEST demonstrates effective communication and active listening?
Select an answer first
27application · medium
Two technicians are arguing over who is responsible for updating the antivirus definitions on a shared lab computer. The argument is becoming heated and other staff are uncomfortable. Which of the following is the BEST way for the team lead to resolve the conflict?
Select an answer first
28foundation · easy
What is the correct safety measure to take when lifting a heavy piece of equipment such as a UPS or large printer?
Select an answer first
29foundation · easy
What is the most effective way to communicate a technical problem to a non-technical user?
Select an answer first
30expert · medium
A technician is the first to arrive at the scene of a coworker who has collapsed. The coworker is unconscious but breathing. Which of the following is the MOST appropriate action?
Select an answer first

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