A technician is providing remote support to a user whose primary language is not English. The user is having difficulty understanding the technician's instructions. Which of the following is the BEST approach to ensure effective communication?

Use technical terms and abbreviations to be precise.

Speak slowly and use simple, clear language, avoiding idioms and jargon.

Repeat the same instructions louder in case the user cannot hear.

Ask the user to find a colleague who can translate.

During a thunderstorm, a technician notices a burning smell coming from a power strip in the server room. Which of the following is the FIRST action the technician should take?

Unplug the power strip from the wall outlet.

Turn off the main power to the server room if it can be done safely.

Call the fire department before doing anything else.

Use a fire extinguisher on the power strip immediately.

What is the correct way to dispose of a lithium-ion battery from a laptop?

Store it indefinitely in a metal container

Recycle it at a designated battery collection facility

Which of the following is a technique used in active listening?

Paraphrasing the user's statement to confirm understanding

Multitasking while the user speaks

Interrupting to ask clarifying questions immediately

Focusing on your next question instead of the user's words

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 2)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 6–10

6application · medium
A technician is providing remote support to a user whose primary language is not English. The user is having difficulty understanding the technician's instructions. Which of the following is the BEST approach to ensure effective communication?
Select an answer first
7application · medium
During a thunderstorm, a technician notices a burning smell coming from a power strip in the server room. Which of the following is the FIRST action the technician should take?
Select an answer first
8foundation · easy
What is the correct way to dispose of a lithium-ion battery from a laptop?
Select an answer first
9foundation · easy
Which of the following is a hazardous material that requires special handling and disposal?
Select an answer first
10foundation · easy
Which of the following is a technique used in active listening?
Select an answer first

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