Documentation 220-1202 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the purpose of conducting an impact analysis before implementing a system change?

   • ATo determine the potential effects of the change on systems and users
   • BTo decide who will perform the change
   • CTo create a backup of the system
   • DTo assign a cost to the change
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is the PRIMARY reason to communicate system changes to relevant stakeholders?

   • ATo satisfy the requirements of the change advisory board
   • BTo allow stakeholders to prepare for and adapt to the change
   • CTo document the change for historical purposes
   • DTo reduce the number of support tickets
   Reveal Solution Discussion Select an answer first
4. 3expert · hard

   A company is implementing a new identity management system that will require all employees to use multi-factor authentication (MFA). The change has been approved, and the IT team is ready to roll it out. The company has a mix of technical and non-technical employees, and some remote workers. What is the BEST communication strategy?

   • AOnly communicate with department managers and let them relay the information to their teams.
   • BPost the instructions on the company intranet and assume employees will read them.
   • CSend a series of targeted emails with clear instructions, FAQs, and a help desk contact, and schedule optional training sessions for non-technical employees.
   • DSend a single company-wide email with the new policy and expect employees to comply.
   Reveal Solution Discussion Select an answer first
5. 4expert · hard

   A company is planning to upgrade its ERP system, which is used by finance, HR, and operations. The upgrade will require a full weekend of downtime. The IT manager needs to conduct an impact analysis. Which factor is MOST important to consider?

   • AThe hardware requirements of the new ERP system.
   • BThe training required for employees to use the new system.
   • CThe impact on critical business processes during the downtime, including any workarounds that may be needed.
   • DThe cost of the upgrade and the budget available.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   An IT department needs to create and maintain documentation for their network infrastructure, including diagrams, device configurations, and change history. They want a tool that supports collaboration, versioning, and easy access for all team members. Which tool is BEST suited for this?

   • AA single Word document emailed to the team after each update.
   • BA shared spreadsheet on a network drive.
   • CA collection of text files stored in a shared folder.
   • DA wiki platform with version control and access controls.
   Reveal Solution Discussion Select an answer first