Documentation 220-1202 Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   An IT department is rolling out a new remote access solution. The change has been approved and implemented. What should the IT department do to ensure effective communication with stakeholders?

   • AOnly communicate with department managers and let them relay the information.
   • BSend a follow-up email to all users with instructions on how to use the new solution and a point of contact for issues.
   • CPost the instructions on the IT department's internal website and hope users see it.
   • DAssume users will figure out the new solution on their own.
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   An IT administrator is responsible for documenting changes to a critical database server. The administrator has been making changes directly to the production server and updating the documentation after each change. Recently, a change caused a major outage, and the rollback was difficult because the previous configuration was not documented. What should the administrator do to improve the process?

   • AImplement a change management process that requires documenting the change and its rollback plan BEFORE making the change, and use version control for the documentation.
   • BCreate a backup of the database before each change, but do not document the change itself.
   • CMake changes in a test environment first, and then apply them to production without documentation.
   • DContinue making changes directly but take more detailed notes after each change.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A junior technician proposes a change to the company's email server configuration to improve spam filtering. The change is low-risk and reversible. According to change management best practices, who should approve this change?

   • AThe junior technician who proposed the change, since it is low-risk.
   • BAll employees in the IT department via a group vote.
   • CThe IT manager or a designated change advisory board, depending on the company's policy.
   • DThe end users who will be affected by the spam filter change.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   In a formal change management process, which step typically occurs FIRST?

   • AReviewing the change after implementation
   • BDocumenting the change in the knowledge base
   • CImplementing the change
   • DSubmitting a change request
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A company has a change advisory board (CAB) that meets weekly to review change requests. A critical security patch needs to be applied immediately to prevent a vulnerability. What is the BEST course of action?

   • AApply the patch without approval and document it later.
   • BWait for the next CAB meeting to get approval.
   • CSend an email to the CAB members and wait for a majority to approve.
   • DSubmit the change request as an emergency change and follow the expedited approval process.
   Reveal Solution Discussion Select an answer first