Documentation 220-1202 Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   A technician modifies a server configuration file and the server subsequently fails to start. How does version control help in this situation?

   • AIt automatically restarts the server
   • BIt prevents the change from being saved
   • CIt allows the technician to revert to the previous working version
   • DIt identifies which user made the change
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   An IT technician is documenting a new VPN configuration. The technician writes down the steps but does not include any screenshots or examples. Later, another technician tries to follow the documentation but gets stuck because the steps are ambiguous. What best practice should have been followed?

   • AKeep the documentation brief and only include the essential commands.
   • BWrite the documentation in a technical jargon to ensure accuracy.
   • CStore the documentation in a personal folder to keep it secure.
   • DInclude screenshots, examples, and clear step-by-step instructions that are easy to follow.
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   A technician replaces a failed hard drive in a user's workstation and reinstalls the operating system. According to best practices for system change documentation, which item is MOST important to record?

   • AThe serial number of the old hard drive
   • BThe date, the new drive's model and serial number, and the OS version installed
   • CThe user's preference for desktop wallpaper
   • DThe name of the technician who performed the replacement
   Reveal Solution Discussion Select an answer first
5. 29application · medium

   A company is implementing a new password policy that requires all employees to change their passwords every 60 days. The IT department has updated the system and is ready to enforce the policy. What is the BEST way to communicate this change to employees?

   • ASend a company-wide email explaining the new policy, the effective date, and instructions for changing passwords.
   • BWait for employees to experience the password change prompt and figure it out themselves.
   • CPost a notice on the IT department's door.
   • DTell only the managers and expect them to inform their teams.
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   Which of the following is a key step in a change management process for IT systems?

   • ASkipping the approval step for urgent changes
   • BImplementing changes without notifying stakeholders
   • CPerforming an impact analysis
   • DDeleting all documentation after the change is complete
   Reveal Solution Discussion Select an answer first