Which personal protective equipment (PPE) is most appropriate when cleaning a laser printer toner spill?

Electrostatic discharge (ESD) wrist strap

What does a user's crossed arms and lack of eye contact during a support interaction most likely indicate?

They are feeling defensive or frustrated

They are deeply concentrating on the problem

They are feeling confident and satisfied

They are ready to end the conversation

A team lead is mediating a dispute between two technicians who disagree on how to configure a new firewall. One technician prefers a strict security posture, while the other prefers easier access for users. The team lead needs to resolve the conflict while maintaining team morale. Which of the following is the BEST approach?

Have each technician present their case, then make a decision based on the company's security policy.

Implement the stricter security posture to ensure safety.

Let the technicians work it out themselves without intervention.

Flip a coin to decide the configuration.

Which of the following is an example of positive nonverbal communication during a customer interaction?

Checking your phone while the customer speaks

Sighing heavily when the customer asks a question

Maintaining appropriate eye contact

Turning your back to the customer while working

What is the primary goal of active listening during a support call?

To end the call as quickly as possible

To prepare your response while the user is speaking

To demonstrate your technical knowledge

To understand the user's issue completely before responding

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 3)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 11–15

11foundation · easy
Which personal protective equipment (PPE) is most appropriate when cleaning a laser printer toner spill?
Select an answer first
12foundation · easy
What does a user's crossed arms and lack of eye contact during a support interaction most likely indicate?
Select an answer first
13expert · medium
A team lead is mediating a dispute between two technicians who disagree on how to configure a new firewall. One technician prefers a strict security posture, while the other prefers easier access for users. The team lead needs to resolve the conflict while maintaining team morale. Which of the following is the BEST approach?
Select an answer first
14foundation · easy
Which of the following is an example of positive nonverbal communication during a customer interaction?
Select an answer first
15foundation · easy
What is the primary goal of active listening during a support call?
Select an answer first

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