A technician is assisting a user who has a visible religious symbol. The user is having trouble with their email. Which of the following is the MOST appropriate way for the technician to interact?

Avoid making eye contact to show respect.

Ask the user about the meaning of the symbol to show interest.

Focus on the technical issue and avoid commenting on the religious symbol.

Compliment the symbol and say it looks nice.

A technician is providing support to a user who is deaf and uses a sign language interpreter. The interpreter is present during the session. Which of the following is the BEST way for the technician to communicate with the user?

Write notes to the user instead of speaking.

Speak directly to the user, not the interpreter, and maintain eye contact with the user.

Avoid making eye contact to show respect.

Speak to the interpreter and ask them to relay the information to the user.

A technician is on a support call with a user who is speaking rapidly and using vague terms like 'the thing' and 'it doesn't work.' The technician is having difficulty understanding the issue. Which of the following is the BEST approach to clarify the problem?

Guess the problem based on common issues and provide a solution.

Ask open-ended questions to gather specific details about the issue.

Interrupt the user and ask them to slow down.

Ask the user to send a screenshot of the error message.

What is the first step in responding to a fire in a server room?

Turn off all equipment to prevent damage

Try to extinguish the fire with water

Evacuate the area and alert others

Call the fire department after attempting to control the fire

A technician is explaining a complex network issue to a non-technical manager. The manager is nodding but looking confused. Which of the following is the BEST way for the technician to confirm the manager understands?

Ask the manager to summarize the issue in their own words.

Continue explaining in more detail to ensure clarity.

Provide a written report and move on.

Assume the nodding means the manager understands.

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 5)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 21–25

21application · medium
A technician is assisting a user who has a visible religious symbol. The user is having trouble with their email. Which of the following is the MOST appropriate way for the technician to interact?
Select an answer first
22expert · medium
A technician is providing support to a user who is deaf and uses a sign language interpreter. The interpreter is present during the session. Which of the following is the BEST way for the technician to communicate with the user?
Select an answer first
23expert · medium
A technician is on a support call with a user who is speaking rapidly and using vague terms like 'the thing' and 'it doesn't work.' The technician is having difficulty understanding the issue. Which of the following is the BEST approach to clarify the problem?
Select an answer first
24foundation · easy
What is the first step in responding to a fire in a server room?
Select an answer first
25application · medium
A technician is explaining a complex network issue to a non-technical manager. The manager is nodding but looking confused. Which of the following is the BEST way for the technician to confirm the manager understands?
Select an answer first

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