Why is cultural sensitivity important in a customer support role?

It ensures that all customers receive the same technical solution

It speeds up the troubleshooting process

It helps build trust and avoid misunderstandings with diverse customers

It is required by law in all countries

Which of the following is an appropriate safety measure to take before opening a computer case for internal maintenance?

Remove all external cables while the power is on

Use a magnetic screwdriver to avoid dropping screws

Place the computer on a soft carpet

Wear an anti-static wrist strap

A technician is replacing the toner cartridge in a laser printer. The cartridge is leaking toner powder, and the technician notices the powder has gotten on their hands. Which of the following is the MOST appropriate action to take?

Wash hands with cold water and soap, then dry with a disposable towel.

Use a solvent-based cleaner to remove the toner from skin.

Continue the task and wash hands at the end of the shift.

Wipe hands on a dry cloth and continue with the replacement.

Which of the following demonstrates cultural sensitivity in communication?

Speaking louder to help non-native speakers understand

Avoiding assumptions based on a customer's cultural background

Insisting on a formal communication style with everyone

Using the same tone and volume with all customers

CompTIAA+ Core 2

Domain 4Objective 2

Safety and Communication 220-1202 Practice Questions (Page 7)

Part of the Operational procedures domain, which accounts for 21% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~7–13 in this domain), expect 2–4 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

21%of the exam

Questions 31–35

31foundation · easy
Why is cultural sensitivity important in a customer support role?
Select an answer first
32foundation · easy
Which of the following is an appropriate safety measure to take before opening a computer case for internal maintenance?
Select an answer first
33application · medium
A technician is replacing the toner cartridge in a laser printer. The cartridge is leaking toner powder, and the technician notices the powder has gotten on their hands. Which of the following is the MOST appropriate action to take?
Select an answer first
34application · medium
A technician is about to clean the inside of a desktop computer using compressed air. Which of the following PPE items is MOST important to wear during this task?
Select an answer first
35foundation · easy
Which of the following demonstrates cultural sensitivity in communication?
Select an answer first

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