A user reports that their Windows 11 workstation displays a black screen with a spinning circle for several minutes before finally loading the desktop. You suspect a recent driver update may be causing the slow boot. Which approach should you try first to address the issue?

Run System File Checker (sfc /scannow) from the recovery environment.

Perform a clean install of Windows 11.

Disable Fast Startup in the Power Options control panel.

Boot into Safe Mode and roll back the problematic driver.

A Windows update repeatedly fails to install. Which of the following is the MOST appropriate first step to troubleshoot the failure?

Check the Windows Update log for error details

A technician is troubleshooting a Windows PC that fails to boot and displays a black screen with the message 'Bootmgr is missing.' Which tool should the technician use FIRST to attempt a repair?

Device Manager to re-enable the boot device

Task Manager to end the boot process

Windows Recovery Environment (WinRE) Startup Repair

System Configuration (msconfig) to change boot options

A user reports that their Windows PC is running slowly and pop-ups appear randomly. You suspect malware. Which tool should you use to perform a thorough scan that runs before Windows fully loads?

System Configuration (msconfig)

A user's Windows PC is infected with ransomware that has encrypted their personal files. They have a System Restore point from before the infection. What is the most appropriate action?

Perform System Restore to the point before the infection.

Restore personal files from a recent backup.

Use System File Checker (sfc /scannow).

CompTIAA+ Core 2

Domain 3Objective 1

OS Issues 220-1202 Practice Questions (Page 6)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

9concepts

23%of the exam

Questions 26–30

26application · medium
A user reports that their Windows 11 workstation displays a black screen with a spinning circle for several minutes before finally loading the desktop. You suspect a recent driver update may be causing the slow boot. Which approach should you try first to address the issue?
Select an answer first
27foundation · easy
A Windows update repeatedly fails to install. Which of the following is the MOST appropriate first step to troubleshoot the failure?
Select an answer first
28foundation · easy
A technician is troubleshooting a Windows PC that fails to boot and displays a black screen with the message 'Bootmgr is missing.' Which tool should the technician use FIRST to attempt a repair?
Select an answer first
29application · medium
A user reports that their Windows PC is running slowly and pop-ups appear randomly. You suspect malware. Which tool should you use to perform a thorough scan that runs before Windows fully loads?
Select an answer first
30application · medium
A user's Windows PC is infected with ransomware that has encrypted their personal files. They have a System Restore point from before the infection. What is the most appropriate action?
Select an answer first

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