A user's Windows PC is slow to respond, and Task Manager shows high CPU usage by a process named 'svchost.exe'. You suspect a service running under that host process is causing the issue. Which tool should you use to identify the specific service?

System Configuration (msconfig)

After installing a Windows update, a user's PC fails to boot and shows a blue screen. You need to restore the system to a working state without losing user data. Which recovery option should you use first?

Command Prompt with bootrec /rebuildbcd

Reset this PC with 'Remove everything'.

System Restore to a point before the update.

A user installs a legacy application on Windows 10, but it fails to run. Which of the following is the MOST appropriate tool to run the application in a compatibility mode?

Program Compatibility Troubleshooter

A user reports that their Windows PC shows a 'Low Memory' error message, and the system becomes unresponsive. Task Manager shows that a single application is using 90% of available RAM. What should you do first?

End the process for the application in Task Manager.

CompTIAA+ Core 2

Domain 3Objective 1

OS Issues 220-1202 Practice Questions (Page 5)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

9concepts

23%of the exam

Questions 21–25

21application · medium
A user's Windows PC is slow to respond, and Task Manager shows high CPU usage by a process named 'svchost.exe'. You suspect a service running under that host process is causing the issue. Which tool should you use to identify the specific service?
Select an answer first
22application · medium
After installing a Windows update, a user's PC fails to boot and shows a blue screen. You need to restore the system to a working state without losing user data. Which recovery option should you use first?
Select an answer first
23foundation · easy
A user receives a 'Low Disk Space' warning on the C: drive. Which of the following is the MOST appropriate tool to free up space by removing temporary files?
Select an answer first
24foundation · easy
A user installs a legacy application on Windows 10, but it fails to run. Which of the following is the MOST appropriate tool to run the application in a compatibility mode?
Select an answer first
25application · medium
A user reports that their Windows PC shows a 'Low Memory' error message, and the system becomes unresponsive. Task Manager shows that a single application is using 90% of available RAM. What should you do first?
Select an answer first

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