A user's Windows 10 PC boots to a black screen with a cursor, and you suspect a recent Windows update caused the issue. You need to restore the system to a working state, but you also need to preserve the user's installed applications and settings. Which recovery option should you choose?

Reinstall Windows from a recovery drive.

System Restore to a point before the update.

Reset this PC with 'Keep my files'.

A Windows update fails to install and displays error 0x80070020. Which of the following is a common cause of this specific error?

A file required by the update is locked by another process

The network adapter is disabled

The system clock is set to the wrong time zone

A user receives a 'Disk Check' error message on boot, and the system runs CHKDSK automatically. After the check completes, the system boots normally, but the error reappears on the next boot. What should you do next?

Run System File Checker (sfc /scannow).

Disable the automatic disk check in the registry.

Replace the hard drive immediately.

Run CHKDSK with the /f and /r parameters from an elevated command prompt.

CompTIAA+ Core 2

Domain 3Objective 1

OS Issues 220-1202 Practice Questions (Page 3)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

9concepts

23%of the exam

Questions 11–15

11foundation · easy
A user complains that their Windows computer is slow to start and applications take a long time to open. Which of the following is the MOST appropriate tool to reduce startup time by disabling unnecessary programs?
Select an answer first
12expert · hard
A user's Windows 10 PC boots to a black screen with a cursor, and you suspect a recent Windows update caused the issue. You need to restore the system to a working state, but you also need to preserve the user's installed applications and settings. Which recovery option should you choose?
Select an answer first
13foundation · easy
A Windows update fails to install and displays error 0x80070020. Which of the following is a common cause of this specific error?
Select an answer first
14application · medium
A user receives a 'Disk Check' error message on boot, and the system runs CHKDSK automatically. After the check completes, the system boots normally, but the error reappears on the next boot. What should you do next?
Select an answer first
15foundation · easy
A Windows PC is experiencing file system errors and fails to boot. Which command-line tool can be run from the Recovery Environment to check and repair the file system?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 220-1202

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by CompTIA. “220-1202” is a trademark of its owner, used for identification only.

OS Issues 220-1202 Practice Questions (Page 3)

Questions 11–15

A user complains that their Windows computer is slow to start and applications take a long time to open. Which of the following is the MOST appropriate tool to reduce startup time by disabling unnecessary programs?

A user's Windows 10 PC boots to a black screen with a cursor, and you suspect a recent Windows update caused the issue. You need to restore the system to a working state, but you also need to preserve the user's installed applications and settings. Which recovery option should you choose?

A Windows update fails to install and displays error 0x80070020. Which of the following is a common cause of this specific error?

A user receives a 'Disk Check' error message on boot, and the system runs CHKDSK automatically. After the check completes, the system boots normally, but the error reappears on the next boot. What should you do next?

A Windows PC is experiencing file system errors and fails to boot. Which command-line tool can be run from the Recovery Environment to check and repair the file system?

Keep studying — Software troubleshooting