A user reports that their browser redirects to unwanted websites, and their default search engine has changed. They also notice new toolbars in the browser. What should you do first?

Reset the browser settings to default.

A user's Windows PC fails to boot and displays 'INACCESSIBLE_BOOT_DEVICE'. You suspect file system corruption. Which tool should you use to attempt a repair?

CHKDSK from the Recovery Environment

A technician suspects that a Windows PC is infected with malware that is causing pop-ups and system slowdowns. Which of the following is the MOST appropriate built-in tool to run a full system scan?

Windows Defender (Microsoft Defender Antivirus)

System Configuration (msconfig)

A user reports that a specific application crashes every time they open a particular file. Which of the following is the MOST appropriate first step to troubleshoot the crash?

Check the application's event logs for error details

CompTIAA+ Core 2

Domain 3Objective 1

OS Issues 220-1202 Practice Questions (Page 4)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

9concepts

23%of the exam

Questions 16–20

16application · medium
A user reports that their browser redirects to unwanted websites, and their default search engine has changed. They also notice new toolbars in the browser. What should you do first?
Select an answer first
17application · medium
A user's Windows PC fails to boot and displays 'INACCESSIBLE_BOOT_DEVICE'. You suspect file system corruption. Which tool should you use to attempt a repair?
Select an answer first
18foundation · easy
A technician suspects that a Windows PC is infected with malware that is causing pop-ups and system slowdowns. Which of the following is the MOST appropriate built-in tool to run a full system scan?
Select an answer first
19foundation · easy
An application freezes intermittently on a Windows workstation. Which Windows tool can be used to end the unresponsive application without restarting the computer?
Select an answer first
20foundation · easy
A user reports that a specific application crashes every time they open a particular file. Which of the following is the MOST appropriate first step to troubleshoot the crash?
Select an answer first

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