A user's Android phone connects to the office Wi-Fi but has no internet access. Other devices on the same network work fine. The phone has a strong signal. What should the technician do next?

Check if the phone's date and time are correct

Disable the phone's mobile data

Forget the Wi-Fi network and reconnect

A user reports that their smartphone has no cellular data connection, but voice calls work fine. Which of the following is the MOST likely cause?

The SIM card is physically damaged.

The device is in airplane mode.

Cellular data is disabled in the device settings.

A technician is troubleshooting a smartphone that shows full cellular signal bars but cannot load web pages. Which of the following is the MOST appropriate next step?

Replace the smartphone's battery.

Increase the screen brightness.

Remove the SIM card and reinsert it.

Toggle cellular data off and on.

Which of the following is the MOST effective way to improve the performance of a mobile device that is running low on storage?

Turn off the device's Bluetooth.

Delete unused apps and clear cached data.

A technician is troubleshooting a smartphone that intermittently drops its Wi-Fi connection. Which of the following is the MOST appropriate first step to resolve this issue?

Disable the smartphone's Bluetooth.

Change the Wi-Fi network's SSID.

Reboot the wireless router and the smartphone.

Replace the smartphone's Wi-Fi antenna.

CompTIAA+ Core 2

Domain 3Objective 2

Mobile Troubleshooting 220-1202 Practice Questions (Page 1)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

10concepts

23%of the exam

Questions 1–5

1expert · medium
A user's Android phone connects to the office Wi-Fi but has no internet access. Other devices on the same network work fine. The phone has a strong signal. What should the technician do next?
Select an answer first
2foundation · easy
A user reports that their smartphone has no cellular data connection, but voice calls work fine. Which of the following is the MOST likely cause?
Select an answer first
3foundation · easy
A technician is troubleshooting a smartphone that shows full cellular signal bars but cannot load web pages. Which of the following is the MOST appropriate next step?
Select an answer first
4foundation · easy
Which of the following is the MOST effective way to improve the performance of a mobile device that is running low on storage?
Select an answer first
5foundation · easy
A technician is troubleshooting a smartphone that intermittently drops its Wi-Fi connection. Which of the following is the MOST appropriate first step to resolve this issue?
Select an answer first

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