A technician is troubleshooting a smartphone that loses battery charge quickly even when idle. Which of the following is the MOST appropriate first step?

Check the battery usage statistics in the device settings.

Replace the battery immediately.

A user reports that their smartphone battery drains quickly. Which of the following is the MOST likely cause?

An app is running in the background and consuming excessive power.

The device's Bluetooth is disabled.

The device's screen resolution is too high.

A technician is troubleshooting a smartphone that fails to install an OS update. Which of the following is the MOST appropriate first step?

Check the device's available storage space.

A user receives a notification that their smartphone's storage is almost full. Which of the following is the MOST effective way to free up space?

Delete unused apps and clear cached data.

Turn off automatic app updates.

Increase the screen brightness.

Disable the device's Bluetooth.

A user's Android phone shows that an app update is available, but when they tap 'Update', it fails with a 'Download error' message. Other apps update fine. What should the technician do first?

Check the phone's date and time settings

Uninstall and reinstall the app

Clear the cache and data for the Google Play Store app

CompTIAA+ Core 2

Domain 3Objective 2

Mobile Troubleshooting 220-1202 Practice Questions (Page 4)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

10concepts

23%of the exam

Questions 16–20

16foundation · easy
A technician is troubleshooting a smartphone that loses battery charge quickly even when idle. Which of the following is the MOST appropriate first step?
Select an answer first
17foundation · easy
A user reports that their smartphone battery drains quickly. Which of the following is the MOST likely cause?
Select an answer first
18foundation · easy
A technician is troubleshooting a smartphone that fails to install an OS update. Which of the following is the MOST appropriate first step?
Select an answer first
19foundation · easy
A user receives a notification that their smartphone's storage is almost full. Which of the following is the MOST effective way to free up space?
Select an answer first
20application · medium
A user's Android phone shows that an app update is available, but when they tap 'Update', it fails with a 'Download error' message. Other apps update fine. What should the technician do first?
Select an answer first

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