A user cannot pair their smartphone with a Bluetooth speaker. Which of the following is the MOST likely reason for this failure?

The smartphone is in airplane mode.

The speaker is already paired with another device.

The speaker's battery is fully charged.

The smartphone's screen brightness is too low.

A user reports that an app update keeps failing with a 'network error' message, but other apps update normally. Which of the following is the MOST appropriate next step?

Perform a factory reset of the device.

Disable the device's Wi-Fi and use cellular data.

Clear the app store's cache and data.

A user reports that their iPhone battery drains much faster than usual, even when the screen is off. The phone is up to date. What should the technician check first?

Whether the phone is in Low Power Mode

Whether the phone's screen brightness is too high

Whether the phone is connected to a VPN

Battery usage statistics in Settings

A user's iPhone shows that an app update is available, but when they tap 'Update', it asks for their Apple ID password and then fails. Other apps update fine. What should the technician do first?

Check if the app is compatible with the iOS version

Sign out of the App Store and sign back in

A user attempts to install an operating system update on their smartphone, but the update fails. Which of the following is the MOST likely cause?

The device's Bluetooth is enabled.

The device's screen resolution is too high.

The device does not have enough free storage space for the update.

The device's battery is fully charged.

CompTIAA+ Core 2

Domain 3Objective 2

Mobile Troubleshooting 220-1202 Practice Questions (Page 2)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

10concepts

23%of the exam

Questions 6–10

6foundation · easy
A user cannot pair their smartphone with a Bluetooth speaker. Which of the following is the MOST likely reason for this failure?
Select an answer first
7foundation · easy
A user reports that an app update keeps failing with a 'network error' message, but other apps update normally. Which of the following is the MOST appropriate next step?
Select an answer first
8application · medium
A user reports that their iPhone battery drains much faster than usual, even when the screen is off. The phone is up to date. What should the technician check first?
Select an answer first
9expert · medium
A user's iPhone shows that an app update is available, but when they tap 'Update', it asks for their Apple ID password and then fails. Other apps update fine. What should the technician do first?
Select an answer first
10foundation · easy
A user attempts to install an operating system update on their smartphone, but the update fails. Which of the following is the MOST likely cause?
Select an answer first

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