A user complains that their smartphone has become sluggish. Which of the following is the MOST effective way to improve performance?

Disable the device's vibration.

Close background apps that are not in use.

Increase the screen brightness.

A user's phone shows full bars for cellular signal, but they cannot send or receive MMS messages. They can make calls and browse the web. What is the most likely cause?

The phone's APN settings are incorrect

The phone is connected to Wi-Fi

A user's Android phone frequently freezes and apps crash, especially when switching between apps. The phone has 64 GB of storage, and the user reports that the device is almost full. What should the technician recommend first?

Free up storage space by deleting unused apps and files

A user reports that their smartphone shows the Wi-Fi network as 'Connected' but web pages will not load. Which of the following is the MOST likely cause of this symptom?

The device is connected to the Wi-Fi network but has no valid IP address or internet gateway.

The device's Bluetooth is interfering with the Wi-Fi signal.

The Wi-Fi network is using WPA3 encryption, which the device does not support.

The Wi-Fi antenna is physically damaged and needs replacement.

A user's iPhone battery drains quickly, and the battery health is at 85%. The user has already disabled background app refresh. What should the technician recommend?

Check battery usage statistics to identify any apps consuming excessive power

CompTIAA+ Core 2

Domain 3Objective 2

Mobile Troubleshooting 220-1202 Practice Questions (Page 5)

Part of the Software troubleshooting domain, which accounts for 23% of the 220-1202 exam. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~8–14 in this domain), expect 3–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

10concepts

23%of the exam

Questions 21–25

21foundation · easy
A user complains that their smartphone has become sluggish. Which of the following is the MOST effective way to improve performance?
Select an answer first
22application · medium
A user's phone shows full bars for cellular signal, but they cannot send or receive MMS messages. They can make calls and browse the web. What is the most likely cause?
Select an answer first
23application · medium
A user's Android phone frequently freezes and apps crash, especially when switching between apps. The phone has 64 GB of storage, and the user reports that the device is almost full. What should the technician recommend first?
Select an answer first
24foundation · easy
A user reports that their smartphone shows the Wi-Fi network as 'Connected' but web pages will not load. Which of the following is the MOST likely cause of this symptom?
Select an answer first
25expert · medium
A user's iPhone battery drains quickly, and the battery health is at 85%. The user has already disabled background app refresh. What should the technician recommend?
Select an answer first

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