Given a Scenario, Describe the Considerations, Stakeholders, and Impact of Decisions Around a Technical Solution Relative to Customer Project Governance. TECHNICAL-ARCHITECT Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A government agency is deploying Salesforce to manage citizen services. The agency must comply with strict data residency requirements, meaning all citizen data must remain within the country's borders. The agency also has a policy that all data must be encrypted in transit and at rest. The Salesforce instance is currently hosted in a data center outside the country. What is the most important governance consideration for this project?

   • AImplement additional encryption on top of Salesforce's standard encryption to satisfy the policy.
   • BSelect a Salesforce instance located within the country to meet data residency requirements.
   • CProceed with the current instance and document the risk in the project charter.
   • DNegotiate with the vendor to store data in the current location but with a contractual guarantee of data sovereignty.
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2. 7application · medium

   A project governance board has decided to implement a centralized Salesforce org for all business units, overriding a business unit's request for a separate org. As the Technical Architect, how should you communicate this decision to the affected business unit leaders?

   • AWait for the business unit to ask about the decision before explaining it.
   • BSchedule a meeting to explain the decision, the rationale, and the impact on their operations, and address their concerns.
   • CSend a formal email explaining the decision and the technical benefits of a centralized org.
   • DAnnounce the decision in a company-wide newsletter.
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4. 8expert · hard

   A global consumer goods company is implementing Salesforce to unify its sales and service data. The governance board has mandated that all data be encrypted at rest and in transit. The company also has a policy that data for EU citizens must be stored in the EU. The Salesforce org is currently in a US data center. The project team is considering using Salesforce's data residency options to create a separate EU instance for EU data. What is the most important governance consideration for this decision?

   • AThe need to comply with EU data residency laws, which may require a separate instance.
   • BThe complexity of integrating data across two instances.
   • CThe cost of maintaining two Salesforce instances.
   • DThe preference of the sales team for a single view of all customers.
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5. 9application · medium

   A multinational company is deploying Salesforce to support its global sales teams. The project governance board includes the Chief Information Officer (CIO), the Chief Financial Officer (CFO), the VP of Sales, and the regional IT leads. The CIO insists on a single global instance to reduce cost, while the VP of Sales wants local customizations to meet regional sales processes. The CFO is concerned about financial compliance reporting. As the Technical Architect, what is the most important first step to align governance with the technical solution?

   • AAsk the CFO to define all compliance requirements before any architecture discussion.
   • BImmediately implement a single global instance with minimal customization to satisfy the CIO.
   • CDesign a multi-org architecture to satisfy the VP of Sales' regional requirements.
   • DFacilitate a governance decision-making session to define decision rights and escalation paths for architecture trade-offs.
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6. 10foundation · easy

   What is the most effective way to communicate a governance decision that affects the project timeline to stakeholders?

   • AConduct a stakeholder meeting to explain the decision, its rationale, and the impact on the timeline
   • BPost the decision on the project team's internal wiki and assume stakeholders will read it
   • CSend a brief email to the project sponsor only
   • DWait until the next quarterly report to mention the decision
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