Given a Scenario, Determine the Appropriate Mix of Systems, Including Both on and Off-Platform Components, Taking into Consideration the Salesforce Platform Capabilities, Constraints, and Limits. TECHNICAL-ARCHITECT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A company uses Salesforce for customer service. They need to analyze customer sentiment from support tickets and social media posts. The analysis requires natural language processing (NLP) and is expected to process millions of records. The company wants to use Salesforce as the primary interface for agents to view sentiment scores. Which architecture should the architect recommend?

   • AUse Salesforce's native NLP capabilities (e.g., Einstein) to analyze sentiment.
   • BUse a scheduled batch job to process sentiment analysis in Salesforce using a third-party API.
   • CUse an external NLP service (e.g., AWS Comprehend) to analyze data and store results in a data warehouse, then use Salesforce Connect to display the scores.
   • DUse Apex to implement custom NLP algorithms in Salesforce.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which Salesforce feature is used to integrate with external systems by exposing a REST or SOAP API endpoint?

   • APlatform Events
   • BExternal Services
   • CConnected Apps
   • DApex REST and SOAP Services
   Reveal Solution Discussion Select an answer first
4. 3expert · hard

   A large enterprise uses Salesforce for sales and service. They need to integrate with an external ERP system to sync order data. The integration must handle up to 1 million records per day, with a peak of 100,000 records per hour. The ERP system has a REST API that supports batch requests. The architect must minimize the load on Salesforce and avoid hitting API limits. What should the architect recommend?

   • AUse Platform Events to stream data from the ERP system to Salesforce.
   • BUse a custom Apex REST endpoint that the ERP system calls to push data in real time.
   • CUse a scheduled batch Apex job to pull data from the ERP system every hour.
   • DUse a middleware integration platform (e.g., MuleSoft) to orchestrate the data sync, using Salesforce Bulk API for high-volume data transfer.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   When evaluating whether to build a custom integration on-platform or use an off-platform middleware, which trade-off is most important to consider?

   • AOff-platform middleware is always more maintainable
   • BOff-platform middleware is always more expensive
   • COn-platform integration is always faster to implement
   • DOn-platform integration may be simpler but less flexible for complex integrations
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which set of capabilities is native to the Salesforce platform and can be used to automate business processes without writing code?

   • AFlow Builder, Process Builder, and Apex triggers
   • BFlow Builder, Workflow Rules, and Approval Processes
   • CExternal objects, Connected Apps, and Named Credentials
   • DApex classes, Visualforce pages, and Lightning Web Components
   Reveal Solution Discussion Select an answer first