Given a Scenario, Describe the Considerations, Stakeholders, and Impact of Decisions Around a Technical Solution Relative to Customer Project Governance. TECHNICAL-ARCHITECT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A university is implementing Salesforce for its alumni relations and fundraising departments. The project has a governance board with the Dean of Advancement, the CIO, and the Chief Compliance Officer. The Dean wants to use a third-party fundraising tool that integrates with Salesforce. The CIO is concerned about data security. The Chief Compliance Officer is concerned about student data privacy regulations. What is the best way to ensure all governance concerns are addressed?

   • AHave the CIO and Chief Compliance Officer review the integration and provide their approval.
   • BHave the Dean approve the integration, as they are the business owner.
   • CAsk the vendor to provide a security certification and then proceed.
   • DCreate a cross-functional team to evaluate the integration against business, technical, and compliance criteria.
   Reveal Solution Discussion Select an answer first
2. 2expert · hard

   A logistics company is implementing Salesforce to track shipments and customer interactions. The governance board has mandated that all integrations with external systems must use a specific middleware platform. However, the integration team has found that the mandated middleware does not support a real-time API required for a critical shipment tracking feature. What is the best course of action?

   • ABypass the middleware and integrate directly with the external system.
   • BUse the mandated middleware and implement the real-time feature using polling.
   • CDelay the project until the middleware vendor adds support for the real-time API.
   • DRequest a governance review to evaluate the technical limitation and propose an alternative integration approach.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A company is implementing Salesforce for its customer service department. The project has a governance board with the VP of Customer Service, the CIO, and the CFO. The VP wants to implement a new case management process. The CIO is concerned about integration with the existing CRM system. The CFO is concerned about the cost of the implementation. What is the primary role of the governance board in this project?

   • ATo implement the Salesforce solution and manage day-to-day tasks.
   • BTo design the technical architecture of the Salesforce solution.
   • CTo approve all changes to the Salesforce org, no matter how small.
   • DTo make decisions on scope, budget, and timeline, and to resolve conflicts between stakeholders.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   Which of the following is a governance consideration that could affect a Salesforce implementation?

   • AThe color scheme of the user interface
   • BThe choice of project management software
   • CThe number of developers on the team
   • DRegulatory requirements such as GDPR or HIPAA
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which of the following is an example of an organizational policy that would be considered in project governance?

   • AA suggestion to use Agile methodology for development
   • BA preference for using the latest version of Salesforce
   • CA policy requiring all external integrations to use a specific authentication protocol
   • DA recommendation to document all custom code
   Reveal Solution Discussion Select an answer first