Evaluate Integration Strategies for a Given Use Case. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A small company with limited IT resources wants to integrate their Experience Cloud portal with a third-party CRM to sync contacts. They need a solution that is easy to maintain and requires minimal custom code. What should the consultant recommend?

   • AUse External Services to call the third-party CRM API and map fields declaratively.
   • BUse a custom Lightning Web Component to call the API directly from the browser.
   • CUse Apex REST to build a custom sync endpoint.
   • DUse Platform Events to publish contact changes and have the third-party CRM subscribe.
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   An Experience Cloud portal allows customers to submit warranty claims. The claims are processed by an external system that takes up to 10 seconds to respond. The business requires that the customer receives immediate confirmation that the claim was submitted, but the actual processing can happen asynchronously. The portal must also handle occasional system outages of the external system. What is the best integration approach?

   • AUse a Platform Event to trigger an asynchronous flow that calls the external system, with retry logic for failures.
   • BUse a synchronous Apex callout to the external system and show a success message only after the callout completes.
   • CUse External Services to call the external system and show a loading spinner until it completes.
   • DUse a scheduled Apex job to process claims every hour.
   Reveal Solution Discussion Select an answer first
4. 23expert · hard

   A government agency uses an Experience Cloud portal for citizens to apply for permits. The application data must be submitted to a government backend system that requires mutual TLS authentication. The agency has strict security policies and requires that all data transfers are encrypted and authenticated. What should the consultant recommend?

   • AUse Platform Events to send the data to the backend system.
   • BUse Apex REST with a Named Credential that supports client certificate authentication.
   • CUse External Services to call the backend system with OAuth 2.0.
   • DUse a custom Apex class with a hardcoded certificate.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   An Experience Cloud portal integrates with a third-party payment gateway. The gateway API occasionally returns HTTP 500 errors for a few seconds. The business requires that payment confirmations are reliably recorded in Salesforce. What should the consultant implement to handle these transient errors?

   • AUse External Services to call the gateway and rely on Salesforce's automatic retry.
   • BUse a scheduled Apex job to call the gateway every minute and update Salesforce.
   • CUse a synchronous Apex callout with a timeout of 120 seconds.
   • DUse a Platform Event to trigger an asynchronous flow that calls the gateway and retries with exponential backoff.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   An Experience Cloud portal needs to display a list of cases from Salesforce to external users. The portal should only show cases where the external user is a contact on the case. What is the most efficient way to achieve this?

   • AUse Apex REST to query cases and filter by the current user's contact ID.
   • BUse a Salesforce list view on the Cases object with sharing rules configured for portal users.
   • CUse a Lightning Web Component with an Apex method to query cases.
   • DUse Connect REST API to fetch cases for the portal user.
   Reveal Solution Discussion Select an answer first