Given an Unexpected Result in the Amendment / Renewal Data Flow, Determine Investigations Paths That Will Resolve the Issue. CPQ-ADMINISTRATOR Practice Questions (Page 4)

Questions 16–17

1. 16expert · hard

   An admin is troubleshooting an amendment that changed the quantity of a subscription line, but the subscription's net price did not change proportionally. The original line had a quantity of 10 and a net price of $100. After changing the quantity to 20, the net price is $150. The admin has verified the price book entry is correct. What should the admin investigate next?

   • AThe amendment's 'Effective Date' to see if proration affected the price.
   • BThe subscription's 'Term' to see if it was changed during the amendment.
   • CThe subscription line's 'Discount' field to see if a discount was applied during the amendment.
   • DThe price book entry's 'Quantity Factor' to see if it multiplies the quantity.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A renewal opportunity is generated, but one of the subscription's lines is missing from the renewal quote. The subscription is active and has no cancelled lines. What should the admin check first?

   • AThe price book entry for the missing product to ensure it is still active.
   • BThe subscription's renewal settings, such as 'Renewal Eligible' and the renewal method.
   • CThe account's billing address for any recent changes.
   • DThe opportunity's stage and whether it is closed won.
   Reveal Solution Discussion Select an answer first