Assess the Requirements and Tools Needed to Execute a Customer Sign-Off Process AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–18

1. 16application · medium

   A field service consultant is configuring the mobile app for a client. The client wants technicians to capture a customer signature on every work order, but only after the work is marked complete. What should the consultant configure to enforce this order?

   • AAdd the Signature component to the work order page layout and instruct technicians to use it after completing the work.
   • BEnable the Signature Capture feature and set the work order status to require approval before completion.
   • CCreate a validation rule that requires the Signature field to be populated before the status can be changed to Completed.
   • DUse a Flow to automatically capture the signature when the work order status changes to Completed.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   After a customer signs on the technician's mobile device, what should the technician do to ensure the signature is valid and stored?

   • ASave the signature and confirm it appears on the work order
   • BDelete the signature and ask the customer to sign again later
   • CTake a photo of the signature with a separate camera
   • DEmail the signature to the dispatcher
   Reveal Solution Discussion Select an answer first
3. 18expert · medium

   A field service company wants to allow customers to sign off on work using their own mobile devices, rather than the technician's device. The sign-off must be linked to the work order and the customer's identity must be verified. What should the consultant recommend?

   • ACreate a custom mobile app for customers to sign off, separate from Salesforce.
   • BUse the Signature Capture feature on the technician's device and have the customer sign there.
   • CUse Salesforce Experience Cloud to provide a customer portal where they can view the work order and sign electronically.
   • DEmail the customer a PDF of the work order and ask them to print, sign, and scan it back.
   Reveal Solution Discussion Select an answer first