Apply Procedural Concepts to Create Work Orders as They Relate to Assets, Accounts, and Contacts Including Relative Entitlements AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–13

1. 11foundation · easy

   A work order is created for a customer with a premium service entitlement. Which field on the work order would most likely be populated based on this entitlement?

   • ABilling Address
   • BTechnician Phone
   • CAsset Serial Number
   • DResponse Time
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   When a work order is created directly from an Account record, what is automatically populated on the work order?

   • AThe Entitlement record
   • BThe Service Appointment
   • CThe Account lookup field
   • DThe Asset lookup field
   Reveal Solution Discussion Select an answer first
3. 13foundation · easy

   What is the purpose of validating entitlements when creating a work order?

   • ATo determine the service coverage and eligibility for the work order
   • BTo calculate the cost of parts needed for the repair
   • CTo assign the work order to a specific technician
   • DTo create a new service contract for the customer
   Reveal Solution Discussion Select an answer first