Apply Procedural Concepts to Capture Necessary Data to Complete a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–19

1. 16expert · hard

   A work order is being completed, and the technician has entered all required data. However, the 'Total Cost' field is calculated automatically from parts and labor. The technician notices the total cost is higher than expected. What should the technician do?

   • AIgnore the discrepancy and complete the work order.
   • BManually adjust the 'Total Cost' field to the expected amount.
   • CChange the work order type to 'No Charge' to avoid the cost.
   • DReview the parts and labor entries for accuracy before finalizing.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A work order is created for a customer who reports an equipment malfunction. The technician arrives on site and discovers the issue is actually a user error. The technician corrects the user's mistake and the equipment works fine. What should the technician record on the work order?

   • AOnly the resolution, without specifying the issue.
   • BThe original reported issue (equipment malfunction) and the resolution.
   • CNo details, since the equipment is now working.
   • DThe actual issue (user error) and the resolution (corrected user procedure).
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A technician is working on a work order that requires a part to be ordered. The part is not in stock, so the technician creates a purchase order. What should the technician record on the work order?

   • AClose the work order and create a new one when the part arrives.
   • BLeave the work order as is and handle the purchase order separately.
   • CRecord the part as used and mark the work order complete.
   • DLink the purchase order to the work order and note that the work is pending part arrival.
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A work order has a validation rule that requires the 'Actual Labor Hours' field to be filled when the status is 'Completed'. A technician attempts to close a work order but receives an error because the field is empty. The technician knows the labor hours but is unsure of the exact number. What should the technician do?

   • AEnter the best estimate and adjust later if needed.
   • BChange the status to 'In Progress' to bypass the validation rule.
   • CEnter the exact hours after confirming the time.
   • DAsk an administrator to disable the validation rule temporarily.
   Reveal Solution Discussion Select an answer first