Task 7 Support Organizational Change PMP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A project manager is leading a project that will introduce a new process to the organization. The organizational culture is highly formal and relies on established procedures. What should the project manager do to gain acceptance for the new process?

   • AImplement the new process without involving management.
   • BPresent the new process as a formal policy change with clear procedures.
   • CAvoid documentation and rely on verbal communication.
   • DIntroduce the new process informally and let it evolve organically.
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2. 22expert · hard

   A project manager is leading a project to implement a new customer relationship management (CRM) system. The organization has a culture that is highly decentralized, with regional offices having significant autonomy. The project requires standardized processes across all regions to be successful. The project manager has limited authority over the regional offices. What should the project manager do to address the challenge?

   • AImplement the standardized processes only in the headquarters and ignore the regions.
   • BDelay the project until the organization becomes more centralized.
   • CEngage regional leaders early, understand their needs, and build consensus for the standardized processes.
   • DMandate the standardized processes and require compliance from all regions.
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4. 23application · medium

   A project manager is informed that the organization will undergo a major restructuring that will reassign several key team members to other departments. The project is in the middle of its execution phase. What should the project manager do first?

   • AUpdate the project charter to reflect the new organizational structure.
   • BRequest that the restructuring be postponed until the project is completed.
   • CImmediately hire replacement team members to fill the gaps.
   • DAssess the impact of the restructuring on the project's schedule, resources, and objectives.
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5. 24expert · hard

   A project manager is leading a project that involves multiple departments with different subcultures. The engineering department values precision and documentation, while the marketing department values speed and creativity. The project requires close collaboration between these departments. What should the project manager do to manage the cultural differences?

   • AStandardize all processes to align with the engineering culture.
   • BAvoid addressing the cultural differences to prevent conflict.
   • CStandardize all processes to align with the marketing culture.
   • DCreate a shared project culture that respects both subcultures and establishes common ground.
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6. 25application · medium

   A project manager is leading a project in an organization where the culture is very process-oriented and values adherence to standards. The project team is proposing a new approach that is more agile but deviates from the standard processes. What should the project manager do?

   • AReject the agile approach because it deviates from the standard processes.
   • BImmediately adopt the agile approach for the entire project.
   • CPilot the agile approach on a small scale and evaluate its effectiveness.
   • DIgnore the team's proposal and continue with the standard processes.
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