A project manager is defining success metrics for a new customer relationship management (CRM) implementation. The sponsor wants to measure user adoption, while the IT department wants to measure system uptime. The project manager needs to establish KPIs that align with the project's objectives. What should the project manager do?

Define KPIs that include both user adoption and system uptime, and link them to project goals.

Wait until the project is complete to define KPIs based on actual results.

Use only user adoption as the KPI, since it is the sponsor's priority.

Use only system uptime as the KPI, since it is measurable and objective.

What is the purpose of defining measurable success metrics (KPIs) for a project?

To eliminate the need for stakeholder feedback

To satisfy the project team's personal goals

To track progress and evaluate project success

To replace the project management plan

Why is it important to apply ethical standards in project governance?

To reduce the need for project documentation

To ensure decisions are made with integrity and fairness

Project Management Professional (PMP)

Domain 3Objective 1

Task 1 Define and Establish Project Governance PMP Practice Questions (Page 6)

Part of the Business Environment domain, which accounts for 26% of the PMP exam. PMI does not publish an official question count, but from its 230-minute exam (~90–155 total, ~23–40 in this domain), expect 3–5 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

9concepts

26%of the exam

Questions 26–30

26application · medium
A project manager is defining success metrics for a new customer relationship management (CRM) implementation. The sponsor wants to measure user adoption, while the IT department wants to measure system uptime. The project manager needs to establish KPIs that align with the project's objectives. What should the project manager do?
Select an answer first
27foundation · easy
Who is typically the first escalation point for issues that exceed the project manager's authority?
Select an answer first
28foundation · easy
What is the purpose of defining measurable success metrics (KPIs) for a project?
Select an answer first
29foundation · easy
Which of the following is an example of an organizational policy that may influence project governance?
Select an answer first
30foundation · easy
Why is it important to apply ethical standards in project governance?
Select an answer first

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Task 1 Define and Establish Project Governance PMP Practice Questions (Page 6)

Questions 26–30

Who is typically the first escalation point for issues that exceed the project manager's authority?

What is the purpose of defining measurable success metrics (KPIs) for a project?

Which of the following is an example of an organizational policy that may influence project governance?

Why is it important to apply ethical standards in project governance?

Keep studying — Business Environment