Task 6 Continuous Improvement PMP Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A project manager notices that the defect rate in the project's deliverables has increased over the last two sprints. To support continuous improvement, what should the project manager do first?

   • AImmediately implement a new quality control process to reduce defects.
   • BIgnore the increase because it is within the acceptable quality threshold.
   • CAnalyze the performance data to identify the root cause of the increased defect rate.
   • DBlame the development team for the increase and request they work overtime.
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2. 12expert · hard

   A project manager is updating the organization's lessons-learned process. The current process is a simple document that is rarely updated. The project manager wants to make it more effective. What should the project manager do?

   • AHire a consultant to write a lessons-learned report for each project.
   • BRequire all project managers to submit lessons learned at the end of each project.
   • CCreate a new template for lessons learned and distribute it to all project managers.
   • DImplement a structured process that includes regular retrospectives, a searchable database, and mandatory reviews at project milestones.
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4. 13application · medium

   During a project retrospective, the team identifies that the change control process caused delays because approvals took too long. The project manager wants to improve the process for future projects. What should the project manager do?

   • ADocument the issue and recommend a streamlined approval workflow to the PMO for updating the organizational process assets.
   • BEscalate the issue to the sponsor and request more authority for the project manager.
   • CAsk the team to work around the delays by making decisions informally.
   • DAdjust the current project's change control process immediately without documenting it.
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5. 14foundation · easy

   A project team is starting a new phase. The project manager wants to ensure that the team benefits from the experiences of a previous project that encountered vendor delays. What is the most effective way to use the lessons learned from that previous project?

   • AFile the lessons learned register in the project management information system and only refer to it if a similar delay occurs.
   • BAssume that the vendor will perform better this time because the previous project's issues were specific to that vendor.
   • CAsk the previous project manager to join the current team to informally share stories about the delays.
   • DShare the lessons learned register with the team and update the procurement plan to include buffer time for vendor deliveries.
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6. 15expert · hard

   A project manager is updating the organization's project management methodology. The current methodology does not include a formal change management process. The project manager wants to add one. What should the project manager do?

   • AImmediately update the methodology with a detailed change management process.
   • BAsk all project managers to suggest improvements to the methodology.
   • CDevelop a change management process, pilot it on a current project, and then update the methodology based on feedback.
   • DHire an external consultant to design the change management process.
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