Task 3 Promote Collaborative Team Environment PMI-ACP Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which practice is most effective for breaking down silos?

   • AHaving the project manager coordinate all communication
   • BUsing cross-functional teams and pair work
   • CEncouraging team members to focus only on their own tasks
   • DAssigning each team member to a separate functional department
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2. 22application · medium

   A newly formed team is deciding on its working agreements. During the discussion, a senior developer strongly opposes the proposed definition of 'done' that includes automated testing, arguing it will slow delivery. The team votes and the majority supports including automated testing. The senior developer remains visibly frustrated. As the agile coach, what is the most appropriate action?

   • ASuggest the team adopt both definitions and let each developer choose which 'done' criteria to follow.
   • BSupport the team's decision and privately coach the senior developer on committing to team decisions while noting their dissent.
   • CAsk the team to revisit the decision next iteration to give the senior developer time to build consensus.
   • DOverride the team's decision and adopt the senior developer's definition to leverage their expertise.
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4. 23application · medium

   A team has just formed and is in the 'storming' phase of Tuckman's model. Conflicts are arising about how work should be assigned and how decisions should be made. What is the most effective action for the agile coach to take?

   • ALet the team resolve conflicts on their own to build resilience.
   • BFacilitate a session to create explicit working agreements on decision-making and work assignment.
   • CAssign a senior team member to make all decisions until the team stabilizes.
   • DReplace the most conflicted team members to reduce friction.
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5. 24foundation · easy

   How can a team member express constructive dissent during a decision-making discussion?

   • ABy agreeing with the majority to avoid conflict
   • BBy voicing disagreement after the decision is made
   • CBy refusing to participate in the decision-making process
   • DBy raising concerns and offering alternative viewpoints during the discussion
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6. 25expert · hard

   A team is in the 'norming' phase of Tuckman's model. They have established working agreements and are starting to collaborate effectively. However, the team is not yet performing at a high level and is still relying heavily on the agile coach for guidance. What is the most effective way to help the team move toward the 'performing' phase?

   • AGradually reduce the coach's involvement and encourage the team to make more decisions independently.
   • BIntroduce a new team member to challenge the team's dynamics.
   • CIncrease the coach's involvement to ensure the team does not make mistakes.
   • DSet strict performance targets for the team to meet.
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