Monitor and Control Program Performance PGMP Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A program manager is designing the PMIS for a global program with stakeholders in multiple time zones. The program has several component projects, each with its own project management software. The program manager needs to ensure that status information is consolidated and accessible to all stakeholders. What should the program manager do?

   • ARequire all component projects to use the same project management software as the program.
   • BUse the component projects' reports and email them to stakeholders on a weekly basis.
   • CCreate a shared drive where all component projects upload their status reports.
   • DDevelop a PMIS that integrates data from component projects and provides a single dashboard for stakeholders.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   What is the primary purpose of establishing escalation policies and procedures in program governance?

   • ATo delay decision-making until the end of the program
   • BTo eliminate the need for risk management
   • CTo assign all risks to the program manager
   • DTo ensure risks are handled at the appropriate level within the governance structure
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A program manager is reviewing the monthly performance report for a multi-year infrastructure program. The report shows that the program is on schedule and within budget, but the stakeholder satisfaction KPI has dropped for the third consecutive month. The program manager suspects the PMIS is not capturing the right data. What should the program manager do first?

   • AEscalate the stakeholder satisfaction issue to the governance board for immediate action.
   • BReview the KPI definition and the data sources feeding it in the PMIS to ensure they still align with the program's benefits.
   • CUpdate the risk register to reflect the stakeholder dissatisfaction as a new risk.
   • DImmediately launch a stakeholder engagement campaign to improve satisfaction scores.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   A program manager has identified new risks that could impact the program's strategic objectives. What should the program manager do with the updated risk management plan?

   • AOnly update it at the end of the program
   • BKeep it confidential from the governance board
   • CImplement it immediately without approval
   • DPresent it to the governance board for approval
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A program manager is evaluating the program's KPIs and notices that the stakeholder satisfaction KPI is green, but the benefits realization KPI is red. The program is delivering outputs, but the expected benefits are not being achieved. What should the program manager do?

   • AEscalate the benefits realization issue to the governance board immediately.
   • BFocus on stakeholder satisfaction and ignore the benefits realization KPI.
   • CReview the benefits realization plan and the data in the PMIS to understand the gap.
   • DChange the benefits realization KPI to yellow to reflect the stakeholder satisfaction.
   Reveal Solution Discussion Select an answer first