Monitor and Control Program Performance PGMP Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A program manager is reviewing the program's KPIs and notices that the compliance KPI is green, but the stakeholder satisfaction KPI is red. The program is meeting all regulatory requirements, but stakeholders are dissatisfied with the program's communication. The program manager has analyzed the data in the PMIS and found that stakeholders are not receiving timely updates. What should the program manager do?

   • AIgnore the stakeholder satisfaction KPI because the compliance KPI is green.
   • BUpdate the communication plan and adjust the PMIS to provide more frequent status updates to stakeholders.
   • CEscalate the stakeholder satisfaction issue to the governance board and request additional resources for communication.
   • DChange the stakeholder satisfaction KPI to yellow because the program is meeting compliance requirements.
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2. 12foundation · easy

   A program manager is defining key performance indicators (KPIs) to monitor program benefits. Which KPI category would directly measure the degree to which program outputs are meeting stakeholder expectations?

   • AStakeholder satisfaction
   • BCompliance
   • CFinancial performance
   • DQuality
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4. 13application · medium

   A program manager is preparing for the quarterly governance board review. During the last quarter, a new regulatory requirement was introduced that could affect the program's strategic objectives. The program manager has already assessed the impact and identified potential responses. What should the program manager do to ensure the governance board can make an informed decision?

   • AUpdate the PMIS with the new risk and communicate it to stakeholders, but wait until the next quarterly review to present it to the board.
   • BImplement a mitigation response immediately to reduce the risk, then inform the board of the action taken.
   • CInclude the new risk in the program risk register and present the updated risk management plan to the governance board for approval.
   • DEscalate the regulatory change to the governance board and request immediate funding for mitigation.
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5. 14foundation · easy

   Which of the following is a primary purpose of a Program Management Information System (PMIS)?

   • ATo store only financial data
   • BTo communicate program status to stakeholders
   • CTo automatically make program decisions
   • DTo replace the need for stakeholder engagement
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6. 15expert · hard

   A program manager is leading a program that is nearing a critical milestone. During a routine risk review, a new risk is identified that could cause a two-month delay and require additional funding. The governance board is not scheduled to meet for another six weeks. The program manager has already assessed the risk and developed a response that would cost $500,000 and reduce the delay to two weeks. What should the program manager do?

   • AWait for the next scheduled governance board meeting to present the risk and recommended response.
   • BImplement the response immediately and inform the governance board at the next scheduled meeting.
   • CUpdate the risk management plan and document the risk in the PMIS, but take no further action.
   • DEscalate the risk to the governance board immediately with the recommended response and request an emergency meeting.
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