Task 2 PFMP Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A portfolio manager is managing communication channels for a portfolio. The portfolio uses a project management tool for collaboration, email for formal communications, and a wiki for documentation. The portfolio manager notices that some stakeholders are not using the project management tool, preferring email. What should the portfolio manager do to ensure information flows efficiently?

   • AForce all stakeholders to use the project management tool, regardless of their preference.
   • BProvide training and support to encourage the use of the project management tool, while continuing to use email for those who need it.
   • CDiscontinue the project management tool and use email for all communications.
   • DIgnore the issue and assume stakeholders will adapt over time.
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2. 27expert · hard

   A portfolio manager is leading a portfolio that includes a controversial project that may face public opposition. The portfolio manager has identified the primary stakeholders, but is concerned about missing stakeholders who could be affected by the project. What should the portfolio manager do to ensure comprehensive stakeholder identification?

   • AWait until the project is underway and see who raises concerns.
   • BRely on the project team to identify stakeholders, as they are closest to the work.
   • CConduct a thorough stakeholder analysis that includes brainstorming with a diverse group of internal and external stakeholders, and review regulatory and public records.
   • DFocus on the stakeholders who have the most influence and ignore those with less influence.
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4. 28foundation · easy

   Which approach demonstrates tailoring communication for a stakeholder group?

   • ACommunicating only when issues arise
   • BSending the same detailed report to all stakeholders
   • CProviding a high-level summary to executives and detailed updates to project managers
   • DUsing only email for all communications
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5. 29application · medium

   A portfolio manager is communicating portfolio performance to a diverse group of stakeholders. The board of directors prefers formal quarterly reports with financial metrics. Project managers prefer a weekly email summary with operational details. The portfolio management office (PMO) wants access to a real-time dashboard. The portfolio manager has limited time and resources. What is the most effective approach?

   • AFocus on the board's quarterly report and provide other information only upon request.
   • BTailor the communication approach for each group: formal reports for the board, weekly emails for project managers, and a dashboard for the PMO.
   • CCreate a single comprehensive report and distribute it to all stakeholders on a monthly basis.
   • DSend the same weekly email to all stakeholders, including the board and PMO, to save time.
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6. 30application · medium

   A portfolio manager is leading a multi-year digital transformation portfolio. The portfolio sponsor is highly influential and prefers concise executive summaries. The heads of business units are key stakeholders who need detailed operational impacts. The IT director is a stakeholder with moderate influence but high interest in technical details. The portfolio manager is developing the initial communication plan. What should the portfolio manager do first to ensure the plan addresses the needs of all these stakeholders?

   • ACreate a stakeholder register that captures each stakeholder's role, interest, influence, and communication preferences.
   • BDistribute a survey to all stakeholders to gather their communication preferences.
   • CDevelop a detailed communication plan with specific channels and frequencies for each stakeholder group.
   • DSchedule a meeting with the sponsor to confirm the communication objectives for the portfolio.
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