3.4 Explain the Purpose of the Management Products Required to Support the People Element of Projects PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the primary aim of the change management approach within the PID?

   • ATo define the project's communication channels with external suppliers
   • BTo minimize the financial costs of the project
   • CTo ensure that all project documentation is stored securely
   • DTo help individuals and groups transition from the current state to the desired future state
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2. 12application · medium

   A project manager is drafting the change management approach for a project that will introduce a new customer relationship management (CRM) system. The approach needs to address the key elements that help employees understand why the change is happening and how it will affect them. Which set of elements should be included in the change management approach?

   • AProcurement strategy, supplier contracts, and service level agreements.
   • BTechnical architecture, database design, and system integration.
   • CRisk register, issue log, and quality tolerances.
   • DVision, leadership, stakeholder engagement, and communication.
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4. 13expert · hard

   A project manager is preparing the PID for a project that will change the way customer service is delivered. The change management approach includes a vision statement and leadership sponsorship, while the communication management approach includes a stakeholder matrix and a feedback loop. The project manager notices that the feedback loop is not being used effectively. What should be done to improve the synergy between the two approaches?

   • ARemove the feedback loop to simplify the communication plan.
   • BReview the feedback loop and adjust it to ensure that stakeholder concerns are addressed in the change management activities.
   • CAssign the feedback loop to a single stakeholder to reduce complexity.
   • DIncrease the frequency of communication without changing the feedback mechanism.
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5. 14application · medium

   A project manager is writing the change management approach for a project that will restructure the sales team. The approach must include elements that help employees understand the need for change and feel supported. Which element is essential to include?

   • AA clear vision of the future state and the benefits of the change.
   • BA detailed technical specification of the new sales process.
   • CA list of project risks and their probabilities.
   • DA schedule of project board meetings.
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6. 15foundation · easy

   Which element is commonly included in the change management approach to help secure stakeholder buy-in?

   • AThe technical architecture of the new system
   • BA description of how leaders will sponsor and support the change
   • CA list of all project risks and their mitigation strategies
   • DThe project's quality control procedures
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