Knowledge Theme MSP-FOUNDATION-5TH-EDITION Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   During a programme to implement a new customer relationship management system, the Senior Responsible Owner (SRO) notices that operational staff are repeating the same mistakes during user acceptance testing that were identified in a pilot. The SRO wants to ensure lessons are learned and embedded. What is the SRO's primary responsibility in this situation?

   • APersonally update the lessons log with the recurring mistakes.
   • BChallenge the programme team on why lessons from the pilot are not being applied and ensure corrective action is taken.
   • CDelegate the issue to the Programme Manager to resolve without further involvement.
   • DCommission a new training programme for the operational staff.
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2. 12foundation · easy

   Which document in the knowledge theme is primarily used to record lessons as they are identified during the programme, so they can be reviewed and acted upon?

   • ALessons log
   • BKnowledge assets register
   • CBenefits management strategy
   • DProgramme plan
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4. 13application · medium

   A programme has a well-maintained lessons log and knowledge assets register. However, a review finds that project teams rarely consult these documents, and similar issues recur across projects. The programme manager wants to evaluate the effectiveness of the knowledge theme. Which finding most strongly indicates that the current approach is NOT fit for purpose?

   • AThe documents are not being used to inform planning or decision-making.
   • BThe knowledge assets register is comprehensive and well-structured.
   • CThe documents are stored in a central repository with restricted access.
   • DThe lessons log is updated promptly after each project stage.
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5. 14application · easy

   A programme manager is setting up the knowledge theme for a new programme. They want to distinguish between the document that records 'what we know' (such as best practices and expertise) and the document that records 'what we learned' (such as mistakes and successes). Which two documents should the programme manager establish?

   • AKnowledge assets register and lessons log.
   • BProgramme plan and business case.
   • CBenefits register and risk register.
   • DIssue register and change control log.
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6. 15expert · hard

   A programme is under pressure to deliver quickly. The Programme Manager proposes to stop formal lessons-learned reviews at the end of each tranche to save time, relying instead on informal team discussions. The Senior Responsible Owner (SRO) is concerned this will undermine the knowledge theme. The SRO also notes that a previous programme failed because lessons were captured but never acted upon. What should the SRO do?

   • AReject the proposal and insist on maintaining the formal reviews exactly as they are.
   • BAccept the proposal but require that any critical lessons be escalated immediately.
   • CDelegate the decision to the Programme Manager, as they are responsible for delivery.
   • DApprove a streamlined review process that focuses on identifying and assigning actions for the most critical lessons.
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