Knowledge Theme MSP-FOUNDATION-5TH-EDITION Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A Business Change Manager is responsible for ensuring that new processes introduced by a programme are adopted by the business. They have identified that a key lesson from a previous programme was that end-users resisted change because they were not involved early enough. How should the Business Change Manager apply this lesson in the current programme?

   • AInclude early end-user engagement in the benefits realization plan.
   • BWait for the Senior Responsible Owner to mandate user involvement.
   • CRecord the lesson in the lessons log and move on.
   • DInform the Programme Manager and ask them to handle user engagement.
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2. 7foundation · easy

   According to the recommended approach for the knowledge theme, what should happen after lessons have been captured and shared?

   • AThey should be recorded in the knowledge assets register
   • BThey should be reviewed by the SRO only
   • CThey should be archived and no longer used
   • DThey should be applied to improve the programme
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4. 8expert · hard

   A programme is using a 'lessons learned' approach where each project team captures lessons at the end of their project. However, the programme is not seeing improvements across projects. The Programme Manager suspects the approach is not fit for purpose. Which change would most likely improve the effectiveness of the knowledge theme?

   • AIncrease the frequency of end-of-project reviews to capture more lessons.
   • BMove to a continuous learning approach where lessons are captured and reviewed at regular intervals throughout the programme.
   • CAssign a dedicated resource to manage the lessons log.
   • DCreate a more detailed lessons log template.
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5. 9application · medium

   A programme manager is reviewing the lessons log and finds that it contains many entries that are vague, such as 'communication could be better'. The Programme Manager wants to improve the quality of the lessons captured. What should be done?

   • AAsk the Programme Manager to rewrite all the vague entries.
   • BProvide guidance and training on how to write specific, actionable lessons.
   • CRestrict access to the lessons log to senior team members only.
   • DDelete the vague entries to keep the log clean.
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6. 10application · medium

   A Business Change Manager is leading the implementation of new ways of working. They have learned from a previous programme that training was provided too late, leading to poor adoption. What should the Business Change Manager do to apply this lesson?

   • ASchedule training sessions earlier in the implementation plan.
   • BAdd the lesson to the lessons log and inform the Programme Manager.
   • CAsk the Senior Responsible Owner to approve a new training budget.
   • DWait for the training needs analysis to be completed.
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