A customer returns a defective product. The return must be linked to the original sales order so that the returned quantity is deducted from the customer's outstanding balance and the inventory is restocked. What should the returns clerk do?

Adjust the customer's account directly in the customer record.

Create a return order and reference the original sales order.

Create a purchase order to receive the returned goods.

Create a new sales order with a negative quantity.

In Dynamics 365 Supply Chain Management, what is a customer rebate?

A tax credit applied to sales orders

A commission paid to salespeople

A discount given to a customer based on purchase volume or other criteria

A customer's billing address has changed. The customer has open sales orders and future orders. You need to ensure that all new sales orders use the new billing address, but you do not want to change the address on existing orders. What should you do?

Change the customer's address in the sales group settings.

Update the customer's primary billing address in the customer record.

Create a new customer record with the new address and link it to the old customer.

Update the billing address on each open sales order manually.

In Dynamics 365 Supply Chain Management, what is an intercompany order?

An order from an external customer

An order for intercompany inventory transfers

An order between two legal entities within the same organization

A sales administrator needs to create a new customer record in Dynamics 365 Supply Chain Management. The customer will be a legal entity that requires a unique account number and will be used for both sales and procurement transactions. Which action is required when creating the customer record?

Create the customer as a 'Person' type to enable both sales and procurement transactions.

Select the customer type as 'Organization' and assign a customer group.

Enter a customer account number manually, but only after the customer group is assigned.

Leave the customer group blank so the system assigns a default group automatically.

Microsoft Certified:Dynamics 365 Supply Chain Management Functional Consultant Associate

Domain 3Objective 3

Implement Common Sales and Marketing Features MB-330 Practice Questions (Page 6)

Part of the Implement and manage supply chain processes domain, which accounts for 15–20% of the MB-330 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 49 practice questions to prepare you well beyond it. (estimate)

49questions here

10free pages

18concepts

15–20%of the exam

18 Concepts in This Objective

Customer Creation
Customer Maintenance
Sales Agreement Configuration
Sales Quotation Processing
Sales Order Processing
Sales Reservations Management
Sales Returns Processing
Sales Group Configuration
Commission Configuration
Intercompany Order Configuration
Intercompany Order Processing
Customer Rebate Configuration
Customer Rebate Processing
Delivery Schedule Management
Available-to-Promise (ATP) Configuration
Capable-to-Promise (CTP) Configuration
Product Bundle Configuration
Product Bundle Utilization

Questions 26–30

26application · medium
A customer returns a defective product. The return must be linked to the original sales order so that the returned quantity is deducted from the customer's outstanding balance and the inventory is restocked. What should the returns clerk do?
Select an answer first
27foundation · easy
In Dynamics 365 Supply Chain Management, what is a customer rebate?
Select an answer first
28application · easy
A customer's billing address has changed. The customer has open sales orders and future orders. You need to ensure that all new sales orders use the new billing address, but you do not want to change the address on existing orders. What should you do?
Select an answer first
29foundation · easy
In Dynamics 365 Supply Chain Management, what is an intercompany order?
Select an answer first
30foundation · medium
A sales administrator needs to create a new customer record in Dynamics 365 Supply Chain Management. The customer will be a legal entity that requires a unique account number and will be used for both sales and procurement transactions. Which action is required when creating the customer record?
Select an answer first

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