IT-Enabled Capabilities, Processes and Services CGEIT Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A manufacturing company has an IT-enabled capability for supply chain visibility. The capability is supported by a data integration process and a dashboard service for managers. The company is experiencing data inconsistencies between the process and the service, leading to poor decision-making. What should the company do to improve alignment?

   • ATrain managers to interpret inconsistent data
   • BIncrease the frequency of data updates in the process
   • CReplace the dashboard service with manual reporting
   • DStandardize data definitions and ensure the process feeds the service consistently
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   Which risk is most directly associated with the deployment of a new IT-enabled capability?

   • AThe capability may improve data accuracy
   • BThe capability may reduce the need for training
   • CThe capability may not perform as expected, leading to operational disruption
   • DThe capability may increase employee satisfaction
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A healthcare provider is implementing a new patient appointment scheduling process. The process involves multiple IT systems: the patient portal, the scheduling application, and the electronic health record (EHR) system. Which statement best describes the role of these IT-enabled processes?

   • AThey are the services offered to patients for self-service booking
   • BThey are the governance policies that regulate scheduling
   • CThey are the underlying IT assets that support the scheduling capability
   • DThey are the sequence of activities that use IT to achieve the scheduling outcome
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which scenario best demonstrates alignment between IT-enabled capabilities, processes, and services?

   • AA company's marketing team uses a different CRM than the sales team
   • BA company's online ordering capability is supported by an order processing process and a web-based ordering service, all designed to meet sales targets
   • CA company's IT services are outsourced to a vendor with no service level agreements
   • DA company's IT department purchases new servers without consulting business units
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A financial services firm is deploying a new customer-facing mobile banking capability. The capability relies on a third-party payment processing service and an internal authentication process. The risk team is assessing the risk implications of this deployment. Which risk should the team prioritize?

   • AThe risk of the third-party payment service experiencing downtime
   • BThe risk of unauthorized access to customer accounts due to a vulnerability in the authentication process
   • CThe risk of the mobile app having a poor user interface design
   • DThe risk of the mobile app being incompatible with older smartphone models
   Reveal Solution Discussion Select an answer first