IT-Enabled Capabilities, Processes and Services CGEIT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A government agency is deploying a new citizen-facing online tax filing capability. The capability relies on a third-party identity verification service and an internal data validation process. The agency's risk team is assessing the risk implications. Which risk should the team prioritize?

   • AThe risk of identity theft due to a vulnerability in the third-party verification service
   • BThe risk of the data validation process rejecting valid tax returns
   • CThe risk of the website being unavailable during peak filing season
   • DThe risk of the online form being difficult to navigate for elderly citizens
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A retail company is deploying a new online payment capability. The capability relies on a third-party payment gateway service and an internal fraud detection process. The risk team is assessing the risk implications. Which risk should the team prioritize?

   • AThe risk of the third-party payment gateway experiencing downtime
   • BThe risk of the payment page having a poor user interface design
   • CThe risk of fraudulent transactions due to a weakness in the fraud detection process
   • DThe risk of the payment gateway being incompatible with certain browsers
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A retail company is implementing a new online returns process that involves multiple IT systems: the e-commerce platform, the inventory management system, and the customer service portal. The process is currently causing delays and customer dissatisfaction. The IT governance committee wants to optimize the process. Which approach would best improve the process and reduce risk?

   • ADisable the customer service portal to reduce complexity
   • BAdd more customer service agents to handle returns manually
   • CCreate a paper-based returns process for customers
   • DIntegrate the e-commerce, inventory, and customer service systems to enable real-time data sharing
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A retail company has an IT-enabled capability for online order fulfillment. The capability is supported by several processes and services, but the company is experiencing high operational costs and slow delivery times. The governance board wants to optimize the capability. Which strategy would best reduce risk and improve performance?

   • AReduce the product range to simplify the fulfillment process
   • BOutsource the entire fulfillment process to a third-party logistics provider
   • CIncrease the number of warehouse staff to handle orders manually
   • DAutomate the order fulfillment process using robotic process automation (RPA)
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   An insurance company offers a self-service claims submission service through its customer portal. The service is built on a claims processing capability and supported by various processes. Which characteristic best defines this as an IT-enabled service?

   • AIt is a tangible IT asset that the company owns
   • BIt is a set of IT policies and procedures
   • CIt is the underlying infrastructure that supports the portal
   • DIt is a defined offering that delivers value to customers through IT
   Reveal Solution Discussion Select an answer first