IT-Enabled Capabilities, Processes and Services CGEIT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A university is defining a new 'online course delivery' IT-enabled capability. The project team has identified several components: a learning management system (LMS), a video conferencing service, a course enrollment process, and a team of instructional designers. Which component represents the IT-enabled capability itself?

   • AThe ability to deliver courses online to students
   • BThe video conferencing service
   • CThe learning management system
   • DThe course enrollment process
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which sequence correctly represents the lifecycle stages of an IT-enabled capability?

   • AAcquire, deploy, maintain, upgrade, decommission
   • BPlanning, design, build, operate, retire
   • CInitiate, execute, monitor, close
   • DIdentify, analyze, design, test, implement
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A global bank is defining a new 'customer onboarding' IT-enabled capability. The project team has identified several components: a customer relationship management (CRM) system, a know-your-customer (KYC) verification service, a data analytics process, and a team of compliance officers. The bank's governance committee is debating which component represents the capability itself. Which component should the committee select?

   • AThe CRM system
   • BThe data analytics process
   • CThe KYC verification service
   • DThe ability to onboard a new customer efficiently and compliantly
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Which characteristic is essential for an IT-enabled service to deliver value to the enterprise?

   • AIt must be the cheapest option available
   • BIt must use the latest technology
   • CIt must be aligned with business needs and deliver measurable outcomes
   • DIt must be fully automated
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which of the following is an example of an IT-enabled service?

   • AA cloud-based customer support ticketing system
   • BA company policy document
   • CA physical office building
   • DAn employee's job description
   Reveal Solution Discussion Select an answer first