IT-Enabled Capabilities, Processes and Services CGEIT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A manufacturing company is planning to retire a legacy order-management capability that has been replaced by a new ERP system. The IT governance board wants to ensure that the retirement does not disrupt ongoing operations. What should the board require as the first step in the retirement process?

   • AMigrate all historical data to the new ERP system without validation
   • BImmediately decommission the legacy servers to reduce costs
   • CConduct a business impact analysis to identify dependencies on the legacy capability
   • DTrain all users on the new ERP system before any analysis
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is the primary role of IT-enabled processes in supporting business operations?

   • ATo eliminate the need for business process documentation
   • BTo increase the cost of operations
   • CTo replace all human decision-making with artificial intelligence
   • DTo automate and streamline business activities to improve efficiency and consistency
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which of the following is an example of an IT-enabled process?

   • AThe physical security guard at the building entrance
   • BThe company's mission statement
   • CThe accounts payable process that uses an automated invoice matching system
   • DThe CEO's strategic vision
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A hospital has an IT-enabled capability for patient record management. The capability is supported by a data entry process and a patient portal service. The hospital notices that the patient portal often shows outdated information, leading to patient confusion. What should the hospital do to improve alignment between the capability, process, and service?

   • AIncrease the frequency of data synchronization between the process and the portal
   • BTrain patients to refresh the portal manually
   • CAdd more staff to manually update the portal
   • DDisable the patient portal to avoid confusion
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A logistics company has an IT-enabled capability for real-time shipment tracking. The capability is supported by a tracking process and a customer-facing tracking service. The company notices that the tracking service is frequently unavailable during peak hours, causing customer complaints. What should the company do to improve alignment between the capability, process, and service?

   • ADisable the tracking service during peak hours to reduce load
   • BInvest in scalable infrastructure and optimize the tracking process to handle peak loads
   • CIncrease the number of customer service representatives to handle complaints
   • DRedesign the tracking process to include manual updates during peak hours
   Reveal Solution Discussion Select an answer first