A support engineer is processing a proactive FRU request for a node's NVMe drive in a PowerScale F900 cluster. The part number in the request is for an NVMe drive that is listed as compatible with F900 nodes. However, the engineer notices that the customer's node has a different NVMe drive firmware version than what is listed in the compatibility matrix. The customer has a 24x7 operation and requires the replacement to be performed during a low-usage window. What should the engineer do?

Cancel the request and escalate to engineering for a firmware update.

Proceed with the dispatch but note the firmware difference in the tracking system, and coordinate the schedule.

Dispatch the NVMe drive since the part number is compatible with the F900 model, and coordinate the schedule.

Verify the NVMe drive's compatibility with the node's firmware version before dispatching, then coordinate the schedule.

Why is it important to document a FRU request in the tracking system?

To automatically resolve the hardware issue

To replace the need for customer communication

To provide visibility and an audit trail for the request

A PowerScale customer reports that a node's drive in an F800 cluster is showing a high number of reallocated sectors but has not failed. The customer is concerned about data loss and wants the drive replaced immediately. The engineer checks the tracking system and sees no prior request for this drive. How should the engineer classify this FRU request?

Scheduled, because the replacement will need to be coordinated with the customer.

Reactive, because the customer is reporting an issue with the drive.

Proactive, because the drive is showing signs of failure but has not yet failed.

Emergency, because the customer is concerned about data loss.

Dell PowerScale Maintenance v2

Domain 2Objective 3

Process an Incoming FRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 5)

Part of the PowerScale Hardware Maintenance domain, which accounts for 25% of the POWERSCALE-MAINTENANCE exam.

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Questions 21–23

21expert · hard
A support engineer is processing a proactive FRU request for a node's NVMe drive in a PowerScale F900 cluster. The part number in the request is for an NVMe drive that is listed as compatible with F900 nodes. However, the engineer notices that the customer's node has a different NVMe drive firmware version than what is listed in the compatibility matrix. The customer has a 24x7 operation and requires the replacement to be performed during a low-usage window. What should the engineer do?
Select an answer first
22foundation · easy
Why is it important to document a FRU request in the tracking system?
Select an answer first
23expert · hard
A PowerScale customer reports that a node's drive in an F800 cluster is showing a high number of reallocated sectors but has not failed. The customer is concerned about data loss and wants the drive replaced immediately. The engineer checks the tracking system and sees no prior request for this drive. How should the engineer classify this FRU request?
Select an answer first

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Process an Incoming FRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 5)

Questions 21–23

Why is it important to document a FRU request in the tracking system?

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