A support engineer is preparing to replace a failed drive in a PowerScale node. The engineer has the replacement drive and the necessary tools, but the replacement procedure requires a specific firmware version on the drive. The engineer checks the drive's firmware and finds it is outdated. What should the engineer do?

Install the drive with outdated firmware and update it later.

Update the drive's firmware to the required version before installing it.

Proceed with the installation and document the firmware version.

Return the drive and request a new one with the correct firmware.

Which of the following is an example of documenting a CRU request?

Calling the customer to schedule a visit

Verifying the part is compatible with the system

Noting the part number and serial number in the service ticket

After completing a CRU replacement, a support engineer records the issue, the steps taken, and the resolution in the service management system. Which step of the CRU process does this action represent?

Documenting the CRU request and actions

Validating the CRU request details

After replacing a failed drive in a PowerScale node, the support engineer notices that the drive's serial number in the service management system does not match the serial number on the replacement drive. What should the engineer do?

Return the replacement drive and request a new one because the serial number does not match the original.

Note the discrepancy in a separate email to the customer but do not update the system.

Leave the system as-is because the replacement was successful and the serial number is not important.

Update the service management system with the correct serial number and document the replacement details.

A technician is about to replace a CRU in a PowerScale node. Which of the following actions is part of preparing for the replacement?

Reviewing the safety precautions for the specific CRU

Scheduling a follow-up maintenance visit

Updating the customer's asset inventory

Confirming the customer's billing address

Dell PowerScale Maintenance v2

Domain 2Objective 4

Process an Incoming CRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 1)

Part of the PowerScale Hardware Maintenance domain, which accounts for 25% of the POWERSCALE-MAINTENANCE exam.

26questions here

6free pages

6concepts

25%of the exam

Questions 1–5

1expert · hard
A support engineer is preparing to replace a failed drive in a PowerScale node. The engineer has the replacement drive and the necessary tools, but the replacement procedure requires a specific firmware version on the drive. The engineer checks the drive's firmware and finds it is outdated. What should the engineer do?
Select an answer first
2foundation · easy
Which of the following is an example of documenting a CRU request?
Select an answer first
3foundation · easy
After completing a CRU replacement, a support engineer records the issue, the steps taken, and the resolution in the service management system. Which step of the CRU process does this action represent?
Select an answer first
4application · medium
After replacing a failed drive in a PowerScale node, the support engineer notices that the drive's serial number in the service management system does not match the serial number on the replacement drive. What should the engineer do?
Select an answer first
5foundation · easy
A technician is about to replace a CRU in a PowerScale node. Which of the following actions is part of preparing for the replacement?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to POWERSCALE-MAINTENANCE

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Dell Technologies. “POWERSCALE-MAINTENANCE” is a trademark of its owner, used for identification only.