Process an Incoming CRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   A CRU request includes a serial number for the replacement part. What is the primary purpose of verifying this serial number during the validation step?

   • ATo ensure the part is the correct revision for the system
   • BTo update the customer's inventory records
   • CTo determine the shipping cost
   • DTo schedule the replacement appointment
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A support engineer is about to replace a failed power supply in a PowerScale node. The engineer has the replacement part and the necessary tools, but the customer's data center requires a safety briefing before any work is performed. What should the engineer do?

   • ADocument the safety briefing as completed without attending it to save time.
   • BProceed with the replacement because the engineer has performed this procedure many times.
   • CAsk the customer to perform the replacement to avoid the safety briefing.
   • DComplete the safety briefing with the customer's site manager before starting the replacement.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A customer reports a failed power supply in a PowerScale node. The support engineer has validated the part number and confirmed the CRU is in stock at a regional depot. The customer's site has restricted access hours, and the SLA requires the replacement to be completed within 48 hours. What should the engineer do NEXT?

   • AArrange shipment of the CRU to the customer site and schedule a time for the replacement that fits the customer's access hours.
   • BShip the CRU immediately and inform the customer that the engineer will arrive during standard business hours.
   • CAsk the customer to order the part directly from the manufacturer to save time.
   • DDocument the request and wait for the customer to confirm a convenient time before shipping the part.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A support engineer receives a CRU request from a customer via email, stating that a specific node's memory module has failed. The email includes a part number and a serial number. Before proceeding, the engineer checks the system and finds that the node's memory configuration does not include that part number. What should the engineer do?

   • AOrder the replacement part as specified in the email because the customer is the source of the request.
   • BContact the customer to verify the part number and confirm the correct module before ordering a replacement.
   • CDocument the request and close the ticket because the part number is invalid.
   • DCheck the CRU availability and ship the part immediately to meet the SLA.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   A support engineer is processing a CRU request and needs to determine whether the required part is in stock at a local depot. Which step of the CRU process does this represent?

   • ACoordinating with the customer
   • BPreparing for CRU replacement
   • CDocumenting the CRU request
   • DChecking CRU availability
   Reveal Solution Discussion Select an answer first