Process an Incoming CRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A PowerScale system generates a notification indicating that a disk drive has exceeded a temperature threshold and should be replaced. Which of the following is the source of this CRU request?

   • AA system alert from the PowerScale cluster
   • BA routine inventory audit report
   • CA diagnostic script run by a field engineer
   • DA customer-initiated support ticket
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Before proceeding with a CRU replacement, a technician checks that the part number on the replacement unit matches the part number listed in the service documentation for the specific PowerScale model. Which aspect of the CRU request is the technician validating?

   • AThe shipping address
   • BThe serial number accuracy
   • CThe system compatibility
   • DThe customer's service contract
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A PowerScale cluster generates a hardware alert indicating a failed drive in node 3. The alert includes the drive's bay number and a part number. The support engineer receives this alert through the ticketing system and is about to dispatch a replacement. What is the FIRST action the engineer should take before arranging shipment?

   • ASchedule a maintenance window with the customer to replace the drive.
   • BCheck the CRU's availability in the warehouse and initiate a shipment.
   • CValidate the part number against the node's hardware compatibility matrix and confirm the serial number matches the failed drive.
   • DDocument the alert in the service management system and close the ticket.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   After confirming that a CRU is available, the support team arranges for the part to be shipped to the customer's site. Which aspect of the CRU process does this action address?

   • APreparing for the replacement
   • BValidating the CRU request details
   • CArranging logistics for the CRU
   • DDocumenting the resolution
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A support engineer is preparing to replace a failed chassis component in a PowerScale node. The replacement procedure requires a specific torque wrench that is not available at the customer site. The engineer has two options: bring the wrench from the depot (which is 2 hours away) or use a standard wrench that may not meet the torque specification. The customer has a limited maintenance window of 3 hours. What should the engineer do?

   • ADelay the replacement until the correct torque wrench is available, even if it means rescheduling the maintenance window.
   • BAsk the customer to provide a torque wrench from their own tools.
   • CUse the standard wrench and proceed with the replacement to meet the maintenance window.
   • DProceed with the replacement and document that the torque wrench was not available.
   Reveal Solution Discussion Select an answer first