Process an Incoming CRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which of the following best describes the purpose of coordinating with the customer during a CRU replacement?

   • ATo arrange a time when the technician can access the system
   • BTo review the safety data sheet
   • CTo determine the shipping method
   • DTo confirm the part number is correct
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A support engineer receives a CRU request from a customer for a failed node controller. The customer provides a part number that is compatible with the node, but the serial number is from a different node in the cluster. The engineer also notices that the system's diagnostic log shows a different part number for the failed controller. What should the engineer do?

   • AOrder the part based on the diagnostic log because it is the authoritative source.
   • BCross-reference the diagnostic log and the customer's part number, then contact the customer to clarify the discrepancy before ordering.
   • CShip both parts to the customer to ensure the correct one is available.
   • DOrder the part based on the customer's part number because the customer is the source of the request.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   A customer calls the support line to report that a node's power supply appears to be failing. The support engineer logs this as a CRU request. Which of the following best describes the source of this CRU request?

   • AA system alert
   • BA diagnostic finding
   • CA customer report
   • DA scheduled maintenance task
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A support engineer is processing a CRU request for a failed drive. The engineer has completed the replacement and updated the service management system with the new drive's serial number. However, the engineer later discovers that the serial number was entered incorrectly. What is the BEST course of action?

   • ACorrect the serial number in the service management system and add a note explaining the correction.
   • BLeave the incorrect serial number because the replacement was successful and the error is minor.
   • CDelete the entire CRU record and create a new one with the correct serial number.
   • DNotify the customer of the error but do not update the system.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A support engineer is processing a CRU request for a failed node controller. The part is available at a nearby depot, but the customer's site is in a remote location with limited courier services. The SLA requires the part to be delivered within 24 hours. What should the engineer do to ensure the part arrives on time?

   • AAsk the customer to pick up the part from the depot to save shipping time.
   • BShip the part via standard ground shipping and hope it arrives within 24 hours.
   • CArrange for expedited shipping from the depot and confirm the delivery address and contact details with the customer.
   • DDelay the shipment until the next business day to consolidate shipments and reduce costs.
   Reveal Solution Discussion Select an answer first