Process an Incoming CRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A support engineer is processing a CRU request for a failed drive in a PowerScale node. The part is available at a regional depot, but the customer's site is in a different country, requiring customs clearance. The SLA requires the part to be delivered within 72 hours. The engineer must also schedule a technician for the replacement. What is the BEST approach?

   • AInitiate the shipment immediately, arrange for expedited customs clearance, and schedule the technician for a time after the expected delivery.
   • BAsk the customer to provide a local part to avoid customs delays.
   • CSchedule the technician first, then ship the part after confirming the technician's availability.
   • DShip the part via standard international shipping and hope it clears customs in time.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   A support engineer needs to replace a CRU in a customer's PowerScale system. The customer's data center requires that all maintenance be performed after business hours. What is the appropriate next step in the CRU process?

   • ADocument the request and close it
   • BProceed with the replacement immediately
   • CSchedule a convenient time with the customer for access
   • DShip the CRU without scheduling
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A support engineer needs to replace a failed drive in a PowerScale node at a customer's site. The customer's facility is only accessible during business hours, and the engineer is based in a different time zone. The CRU is available and can be shipped overnight. What is the BEST way to coordinate the replacement?

   • AShip the drive and let the customer call when it arrives, then schedule the visit.
   • BSchedule the replacement during the customer's business hours, accounting for the time zone difference, and confirm the appointment.
   • CAsk the customer to install the drive themselves to avoid scheduling conflicts.
   • DArrive at the facility at the engineer's local business hours without confirming with the customer.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Before starting a CRU replacement, a technician collects the service manual, the required screwdriver, and an antistatic wrist strap. Which step of the CRU process does this represent?

   • APreparing for the CRU replacement
   • BCoordinating with the customer
   • CDocumenting the CRU request
   • DChecking CRU availability
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A customer has a PowerScale cluster in a colocation facility. A CRU replacement is needed, but the facility has strict security policies requiring a site escort for any vendor. The customer's IT manager is only available on Tuesdays and Thursdays. The CRU is in stock and can be shipped overnight. What is the BEST approach to coordinate the replacement?

   • ASchedule the replacement for the next Tuesday, ship the CRU to arrive by then, and confirm the escort with the customer.
   • BShip the CRU immediately and ask the customer to install it themselves to avoid the escort requirement.
   • CDelay the replacement until the customer's next available date, even if it exceeds the SLA, to avoid shipping costs.
   • DArrange for the engineer to visit on a Monday without confirming the escort, assuming the customer can accommodate.
   Reveal Solution Discussion Select an answer first