Process an Incoming FRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   A support engineer is processing a FRU request for a PowerScale F800 node. The requested part is not in the local inventory. What is the correct action?

   • ASubstitute a different part without checking compatibility
   • BCancel the FRU request
   • CDispatch the part anyway and hope it arrives
   • DCheck alternative inventory locations or escalate for procurement
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A support engineer is processing a proactive FRU request for a node's NIC in a PowerScale F800 cluster. The part number in the request is for a NIC that is listed as compatible with F800 nodes. However, the engineer notices that the customer's node has a different NIC firmware version than what is listed in the compatibility matrix. What should the engineer do?

   • AVerify the NIC's compatibility with the node's firmware version before dispatching.
   • BProceed with the dispatch but note the firmware difference in the tracking system.
   • CDispatch the NIC since the part number is compatible with the F800 model.
   • DCancel the request and escalate to engineering for a firmware update.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A PowerScale support engineer receives a service request indicating that a drive is predicted to fail based on telemetry analysis, and a replacement is needed before an actual failure occurs. Which type of FRU request does this represent?

   • AScheduled replacement
   • BEmergency replacement
   • CProactive replacement
   • DReactive replacement
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   When documenting a FRU request in the tracking system, what should be updated to reflect the current state of the request?

   • AThe status field
   • BThe part's color
   • CThe shipping carrier's phone number
   • DThe customer's email address
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A PowerScale customer calls support to report that a node's battery backup unit (BBU) has failed and the node is currently running on a single BBU. The customer provides the node serial number and the part number from the failed BBU. The engineer checks the tracking system and sees no prior request for this BBU. How should the engineer classify this FRU request?

   • AScheduled, because the replacement will need to be coordinated with the customer.
   • BEmergency, because the node is running on a single BBU.
   • CReactive, because the BBU has already failed and the customer is reporting an active issue.
   • DProactive, because the engineer is initiating the request based on the customer's report.
   Reveal Solution Discussion Select an answer first