Process an Incoming FRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A support engineer has validated a scheduled FRU request for a node's memory module in a PowerScale F200 cluster. The part is available in inventory and compatible with the node. The customer has requested that the replacement be performed during a specific maintenance window next week. What should the engineer do to initiate the dispatch process?

   • AShip the memory module immediately without scheduling, since the part is available.
   • BAsk the customer to place a new request with the maintenance window before proceeding.
   • CDocument the request in the tracking system and wait for the customer to confirm the maintenance window.
   • DCoordinate with the logistics team to schedule the shipment to arrive before the maintenance window.
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2. 17application · medium

   A PowerScale customer has a scheduled maintenance plan that includes replacing a node's chassis in a F600 cluster next month. The customer submits a FRU request for the chassis as part of this plan. The engineer validates the request and confirms the part is available. What type of FRU request is this?

   • AProactive, because the customer is initiating the request.
   • BEmergency, because the chassis is being replaced.
   • CReactive, because the customer is requesting a replacement part.
   • DScheduled, because the replacement is part of a planned maintenance activity.
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4. 18application · medium

   A support engineer has just received a proactive FRU request for a cooling fan in a PowerScale A200 node. The engineer has validated the part number, confirmed availability, and initiated the dispatch. What is the final step the engineer must complete to properly process this request?

   • AVerify the fan is compatible with the A200 node one more time before closing the request.
   • BClose the request immediately since the dispatch has been initiated.
   • CNotify the customer that the fan has been shipped and provide a tracking number.
   • DRecord the request in the tracking system with status, notes, and relevant details for audit purposes.
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5. 19application · medium

   A support engineer is processing a reactive FRU request for a node's SAS controller in a PowerScale H700 cluster. The part number in the request is for a SAS controller that is listed as compatible with H700 nodes. However, the engineer notices that the customer's node has a different SAS controller firmware version than what is listed in the compatibility matrix. What should the engineer do?

   • AProceed with the dispatch but note the firmware difference in the tracking system.
   • BVerify the SAS controller's compatibility with the node's firmware version before dispatching.
   • CCancel the request and escalate to engineering for a firmware update.
   • DDispatch the SAS controller since the part number is compatible with the H700 model.
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6. 20application · medium

   A customer with a PowerScale F600 cluster has a scheduled FRU replacement for a node's motherboard. The engineer checks the inventory system and finds a motherboard part number that is listed as compatible with F600 nodes. However, the customer's node has a specific hardware revision that requires a different motherboard variant. What should the engineer do?

   • ADispatch the available motherboard since it is listed as compatible with the F600 model.
   • BVerify the exact part number against the node's hardware revision before dispatching.
   • CProceed with the dispatch but note in the tracking system that the part may not be compatible.
   • DCancel the scheduled replacement and escalate to engineering for a custom solution.
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