Process an Incoming FRU Request POWERSCALE-MAINTENANCE Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   After validating a FRU request and confirming part availability, what is the next step in the FRU process?

   • AInitiate the dispatch process
   • BSend a technician without the part
   • CWait for the customer to call again
   • DClose the FRU request
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A support engineer receives a FRU request for a node's chassis in a PowerScale H700 cluster. The request includes the part number, customer name, and site address, but the node serial number is missing. The engineer notices that the part number is for a chassis that is only compatible with H700 nodes. What should the engineer do?

   • ACheck the tracking system for a previous request for the same part number.
   • BDispatch the chassis and note the missing serial number in the tracking system.
   • CProceed with the dispatch since the part number is compatible with the H700 model.
   • DRequest the node serial number from the customer before proceeding with the dispatch.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A support engineer receives a reactive FRU request from a customer reporting a failed power supply in a PowerScale H500 node. The request includes the customer name, site address, and a part number, but the serial number of the failed power supply is missing. What should the engineer do to process this request correctly?

   • ACreate a new request in the tracking system and mark the original as duplicate.
   • BProceed with the dispatch using the part number alone, since the customer provided the site address.
   • CRequest the serial number from the customer before validating availability and compatibility.
   • DCheck inventory for the part number and dispatch if available, noting the missing serial number in the tracking system.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   A support engineer receives a FRU request for a replacement node chassis. Which piece of information is essential to validate the request before proceeding?

   • AThe customer's preferred shipping carrier
   • BThe customer's billing address
   • CThe part number of the chassis
   • DThe color of the chassis
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A PowerScale support engineer receives an automated alert from a cluster indicating that a drive in node 3 of an F800 cluster has exceeded the predictive failure threshold. The alert includes the node serial number, the drive bay location, and a part number. The engineer must process this incoming FRU request. What is the first step the engineer should take?

   • ALog the request in the tracking system and mark it as 'scheduled' for a future maintenance window.
   • BValidate that the part number in the alert matches the drive model installed in the F800 node.
   • CImmediately initiate the dispatch process to ship a replacement drive to the customer site.
   • DContact the customer to confirm they have a maintenance window available before doing anything else.
   Reveal Solution Discussion Select an answer first