Given a Particular Customer's Organization Hierarchy Describe the Impact of Role Hierarchy on Record Sharing. SHARING-AND-VISIBILITY-ARCHITECT Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A customer has a 'Service Queue' placed at the same level as the 'Service Rep' role in the role hierarchy. The 'Service Manager' role is above both. A Case is owned by the 'Service Queue'. Which users will have implicit access to this Case?

   • AOnly the members of the Service Queue.
   • BThe Service Manager and the members of the Service Queue.
   • CThe Service Manager, the Service Rep, and the queue members.
   • DOnly the Service Manager.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A customer's organization chart shows that the VP of Marketing reports directly to the CEO. However, in Salesforce, the VP of Marketing's role is placed below the VP of Sales in the role hierarchy. A Sales Rep owns a high-value Opportunity. Who will have implicit access to this Opportunity via the role hierarchy?

   • ANeither, because the role hierarchy only grants access to records owned by users in the same department.
   • BThe VP of Sales, because the role hierarchy determines record access, not the org chart.
   • CThe VP of Marketing, because they are higher in the management structure.
   • DBoth the VP of Sales and the VP of Marketing, because they are both above the Sales Rep in the company.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   An org has the OWD for the 'Custom_Object__c' set to Public Read Only. The role hierarchy is: Director → Manager → Associate. An Associate owns a record. What access does the Director have to this record?

   • ARead-only access, because the OWD is Public Read Only and the role hierarchy grants the same level of access.
   • BRead-only access, but only if a sharing rule is created.
   • CNo access, because the OWD is not Private, so the role hierarchy is not considered.
   • DRead/write access, because the Director is above the Associate in the role hierarchy.
   Reveal Solution Discussion Select an answer first
5. 19application · easy

   A customer has the following role hierarchy: CEO → COO → Regional VP → Store Manager → Sales Associate. The OWD for the 'Order__c' object is Private. A Sales Associate owns an Order__c record. Which of the following users will have implicit access to this record?

   • ANo one, because the OWD is Private and no sharing rules exist.
   • BThe Store Manager and Regional VP, but not the COO or CEO.
   • CThe Store Manager, Regional VP, COO, and CEO.
   • DOnly the Store Manager.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   An admin has set the OWD for the Case object to Private. A sharing rule grants the 'Support Manager' role read/write access to all Cases owned by the 'Support Rep' role. A Support Rep owns a Case. What access does the Support Manager have to this Case?

   • ARead/write access, because the sharing rule grants it and the role hierarchy also grants read access.
   • BRead/write access, but only if the Support Manager is also the Case owner.
   • CRead-only access, because the role hierarchy grants read access but sharing rules cannot grant more than the OWD.
   • DNo access, because the sharing rule is redundant when the role hierarchy already grants access.
   Reveal Solution Discussion Select an answer first